CoravanaReviews of coravana.com

Reply from CoravanaSep 15, 2025

Dear Karin, We deeply apologize that your shipment was delayed. We can see it was delivered 6 days late. We've refunded the shipping cost you paid, and we'll continue to do our best we can to speed up the delivery times. Normally, our shipping is much quicker and delivered within the timeframe. We do hope you love your new Coravana pieces!

Reply from CoravanaFeb 19, 2025

Hi Lori, First off, we would like to apologize if you feel you had a difficult experience returning your order, we do our best to keep the return procedure as quick and efficient as possible, and customer satisfaction is a top priority for us, as you can see from hundreds of 5-star reviews. That being said, it's important for us to clarify for potential clients reading your review- You returned your order after Christmas, during the busiest time of the year, and you did not wait for 6 weeks for a refund, the refund was processed within 14 business days of receiving your return, and within our return protocol timeline of 15 business days which is clearly shown on our website- https://coravanajewelry.com/pages/return-policy We were responsive to all your emails and did whatever we can to speed things up. We do not false advertise anything, however claming you waited 6 weeks for a refund is false information. Our jewelry is handmade by our skillful team of ladies, using premium materials, and looks exactly like the photos. You might not like the jewelry which is perfectly fine, but it's not cheap:) Thank you for your review, we will embrace it and continue to improve our standards for our clients!

Reply from CoravanaOct 12, 2024

Dear Melanie, We're very sorry to hear the communication regarding your return did not meet your expectations, we can always do better and we always try to improve. That being said, you gave us a 1-star score, which is the worst score possible, only because you weren't given a specific date the refund will be processed, even though we have a clear timeline on our website, which we showed you. We do not feel this score represents our brand at all, as you can see we have a 4.7 stars average. Once you brought this to our attention our support team was extremely responsive to all your emails and did everything we could to help facilitate your request and speed up the process, eventually, you were fully refunded significantly faster than the normal timeline that is clearly stated on our website under the returns policy, and even though we apologized and asked, you still did not agree to change your score. We believe that even if you had a bad experience, when a business makes a great effort to make things right, it means everything, and it's very unfortunate you do not see this and the damage a 1-star review can do to a small business like ours.

Reply from CoravanaJan 10, 2024

Hi Kullen, First off, we would like to say that we do not apricate the language you use both here, and during your email communication with the customer support team, very unpleasant. To make it clear to any potential customer reading this review, your order was only one day late, that's all, it was delivered one day after the shipping time frame we commit to, and that's for an order that was placed on the busiest month of the year for online shopping and shipping services, to write the review you wrote is an extreme exaggeration in our opinion. We were extremely responsive to all your emails during the entire process, and truly did out best to help get the package to you as soon as possible. There is nothing worse for us as a company to make an effort and ship a beautiful product we worked hard on, just to lose a customer due to a bad shipping experience, and we will make it better as we always do!

Reply from CoravanaDec 26, 2023

Dear Amy, First off, our deepest apologies for the slight delay, the last thing we want is to keep our clients waiting! To show our commitment to good service, we have offered you a free gift from our store. We experienced delays with USPS, they did not update your tracking info on time. Your order was delivered just 2 days later than the original time frame, and during the busiest time of the year for online shopping, we do not consider it such a significant delay. The timeframe for delivery isn't only due to the shipping duration, it also includes our manufacturing process time, as we do not work with large stocks, all of our products are handmade to order, which allows us to maintain a sustainable process, as well as keeping a high level of craftsmanship standard. We hope you love your new piece!

Reply from CoravanaJan 6, 2023

Dear Vivienne, First off, we would like to thank you for being a returning client of Coravana, we appreciate your support! Regarding your latest order, as we replied you to your emails, we deeply apologize for the delay, the last thing we want is to keep our clients waiting for their new Coravana pieces! Unfortunately, on Black Friday + Christmas time. there are always delays with international shipping, this is something we also advertise on our shipping information page, and is out of our control, you always have the express shipping option which is quick and safe. We have been in constant communication with you and the courier company during this whole time, until we made sure you received your package, also, we have refunded your shipping cost and issued you a free express shipping coupon to use on any future order. If a bracelet broke for no obvious reason, or a long usage time, this is not ok, and this is why we offer a 1-year warranty, even though we have strict quality control to prevent such cases from happening. If there's anything that requires exchanging simply let us know and we will take care of it right away. I can see that you received an anklet with a missing stone, and we replaced it immediately with a new piece. We are not perfect, but we try to and we always make things right:)

Reply from CoravanaOct 15, 2022

Dear Nicola, We are writing this response after speaking to you in detail and solving the issue to your satisfaction. All pairs were in fact the correct size ordered, however the confusion was due to your assumption that our sizing is in UK sizing, but as we clearly mention on our site and product information, all sizing is in US sizing. We have now made this clear and all is well:) We hope you love all your pairs!