Reply from Core Balance TrainingApr 26, 2025
Hi Amy,
Thank you for sharing your feedback. We're truly sorry to hear the program didn’t meet your expectations, and we appreciate the opportunity to clarify some of the concerns you raised.
Program Structure & Unlocking Lessons: The program is intentionally designed so that each lesson builds on the previous one, helping you progress safely and effectively while giving you the highest chance of long-term success. While a new lesson becomes available each day of your membership, you’ll need to complete the prior lesson to unlock the next. If you miss days, you are not penalized—your lessons accumulate, and you can catch up anytime. For example, if you’ve been enrolled for two months, you have access to two months’ worth of content, ready to complete at your own pace for as long as your membership is active.
Access to Downloads: Downloadable material is available in Module 3, just two weeks into the program—not after completing the entire course.
Refund Policy: Our 30-day refund policy is clearly stated at checkout, in onboarding, and on our website. We aim to treat all members fairly and supportively.
Program Content & Value: This program is about far more than reverse planks. It’s a comprehensive system based on biomechanics and neuroplasticity, created to help people relieve pain, rebuild proper movement patterns, and regain confidence in their bodies. Our approach is based on Dr. Ryan’s clinical expertise as well as his personal recovery from years of chronic back pain.
We regret that your experience left you feeling disappointed. Our goal is to be clear, consistent, and supportive at every step. We’ll continue to improve based on feedback like yours and wish you all the best on your healing journey.
Best Regards,
Austie with CBT