Average
Based on 173 reviews
Cosara3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cosara is a US-based company that designs and sells adult intimate products — primarily male masturbators, women's vibrators, and prostate massagers — built from body-safe silicone, tested before shipping, and packaged discreetly. We operate out of Sheridan, Wyoming, and ship to customers in the US and internationally.The intimate-products category has been over-marketed for decades. We try to do the opposite: describe what our products actually do in plain language, build them well enough that they don't need to be oversold, and stand behind them when something doesn't go right.Our customer service is run by real people — no chatbots, no outsourced helpdesk. We read what you write and respond personally, usually within one business day.
Cosara (cosara.com) has 173 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 68 reviews with 5 stars · Clear filters
Jesse O.
I was very happy with the product and the support emails .Also dealing with customer service is a pleasure very quick and friendly
Reply from CosaraMay 13, 2026
Hello Jesse! We are glad that you had a wonderful time shopping with us and had a delightful and supportive customer service experience. Looking forward to serve you again.
Lisa S.
Cosara is a trustworthy company. They even keep email communication with you. Their products are high quality and offer installment payments through Shop. I would feel very well buying from them again.
Chuck
I recently purchased a vacuum pump from Cosara. I was contacted by Customer Service when my order had been processed and shipped, including the information to track delivery. I am very pleased with the quality of the product but had problems with the motor controller. I explained the problem in an email and received a reply within 30 minutes with suggestions on what to check and possible solutions. I exchanged several more emails with Customer Service and received responses to each within an hour. Customer Service then offered me a replacement at no cost, which I had not requested, and added a bonus gift for my trouble. They were all very friendly, helpful, and professional. I am completely satisfied with the process and resolution of my issue. They are highly recommended. Dr. Chuck, Verified Customer
Ellie B.
Oh my gosh, this company’s customer service is above and beyond anything I have ever experienced. I love my items, they are exactly as described, and while having to deal with customer service wit order issues, they were incredibly helpful!We all know how much shipping problems or order problems can be a pain, but this company just made me realize that with good customer service it’s not a pain in the butt! Thank you Cosara for a good experience!
