Average
Based on 1,500 reviews
Costa Sunglasses3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the first manufacturer of color-enhancing all-polarized glass sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability. Costa has made the highest quality, best-performing sunglasses and prescription sunglasses (Rx) for outdoor enthusiasts since 1983, and now its product portfolio includes optical frames. Costa’s growing cult-brand status ties directly to its purpose to provide high-quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home. From the use of sustainable and water-friendly materials to its Kick Plastic initiative, IndiFly Foundation, and meaningful partnerships with mission-aligned organizations, Costa encourages people to help protect the Earth’s natural resources in any way they can. Find out more on Costa’s website and join the conversation on Facebook, Instagram, or Twitter at @CostaSunglasses.
Costa Sunglasses (costadelmar.com) has 1,500 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
1,500 approved reviews, newest moderated first
Steve C.
The company is purposely not refunding anyone for returns. I purchased 3 pairs of glasses from them as all stores were closed at the time and I couldn't try them on. I kept one pair and sent the other two back in early May. I've called them 5 times since then and keep getting different excuses. If you google this up it's happening to everyone. They owe me $310 and I've contacted the better business bureau.
Riechelle R.
TERRIBLE CUSTOMER SERVICE. TRYING SINCE MAY TO GET A REFUND ON GLASSES THAT SHIPPED TOO LATE TO GIVE AS A GIFT, RETURNED UNOPENED SAME DAY RECEIVED. SPOKE TO CUSTOMER SERVICE 4 TIMES ALL FOUR OVER HOUR HOLD ALL PROMISED RESOLUTION. NOW ALMOST 3 MONTHS LATER NO REFUND AND NEVER A REPLY.
Mike C.
The customer service is terrible. Over an hour on hold the first time, about 25 minutes the 2nd time. Then I get to call back again evidently to possibly select from a limited selection to replace my glasses that wereuner warentee. They may stand behind their brand but what a hassle. The customer service reps were helpful and pleasant, but the hoops you need to jump through are ridiculous. The policies need to be fixed or I'm finished with Costa. They discontinued my style so they told me to pick from one other style? Evidently there are only certain glasses you can choose from after the pair you paid $250 for is defective.
Robert G.
I sent a pair of glasses in to be repaired. They said they would replace them. I was told 5-7 days they would be shipped. I have been waiting 28 days now and was told it would be another 4 weeks before they would ship them. TERRIBLE CUSTOMER SERVICE!
Consumer
Worst customer service in history. They dont answer the phone. Online form for repair is too complicated. Then you will get back to me in 5 days? F you!
Bryan C.
Their customer service people are ridiculous. They tout their lifetime BS warranty when you buy their glasses and every time you go to make a warranty claim (based upon my two different experiences) they are a complete pain in the ***
Bradley P.
Sent in my sunglasses for repair 3 weeks ago. They said to expect my sunglasses back within 2 weeks. I haven’t received any information from costa and trying to get in touch with them is a joke. I have called four times and spent an hour on the phone each time with never an opportunity to speak to anyone. Not pleased with there customer service at all.
Karen M.
If I could rate no stars then that’s what they would get . I usually wear Maui Jim Sunglasses but thought I would have a change when I spotted an aviator type of Costa glasses in coconut grove , Miami . They cost 240 dollars and looked great. Unfortunately after two weeks wearing them the right ear pad fell off , then within a month the nose pad split. I contacted Costa and told them . I said that I would just like nose pad replacements as I had glued the arm pad back on. They said I had to send them back to the USA (I was living in Barbados and the postal system isn’t great and I worrieD they may get lost ) as the nose pads costs pennies I thought that would be a better option. They refused to send any and actually since then the right lens has dropped out and won’t go back in. Absolute waste of money and terrible customer service. Will revert to Maui Jim for next pair .
