Costa SunglassesReviews of costadelmar.com

Costa has the worse web sit any were .and when you call` the people on the phone are just as bad .Costa makes repair or return impossible .The company SUCKS big time .

Able to find what I was looking for, check out was simple. Love Costa products, my 4th pair of sunglasses, can't wait to get them.

Horrible experience. Needed to replace arms on Brine sunglasses. Log-in and account for repair/replace is different than the main Costa website, a nonsensical arrangement. A quick chat told me that I needed to set up a separate account. I tried to set up the new account, following the instructions provided. Took five tries to get log-in and password established. Finally set up the account and tried to log in; was greeted with a notification that the login an password (which I just established) didn't match. Several attempts got me the same prompt. Tried to chat with customer support...again...explaining what I wanted and what I'd experienced. Suggested I change the password. So I did. Got the same "log in and password don't match" message each time. A third chatter just stopped responding, so I ended that chat. Thinking there might be system lag, I waited and tried again. No luck. Did another chat only to discover that they didn't stock the parts I needed. The only help I got was the last person who offered a voucher for a discount on a replacement. They wanted numerous pictures, including a copy of the receipt. I took the pics, including one of the receipt which my wife had miraculously kept for six years, but they wouldn't upload. By this point, I was exasperated and frustrated. Lousy website and less than stellar customer support. If the first person would have just told me they didn't stock the part, I could have saved a lot of grief and frustration. I can safely say I will never buy another pair of Costas again. There are simply too many other choices.

order for rx glasses wad never processed. ordered on may 10, its currently may 29 and no update, despite being told otherwise. custom service via chat is awful and unhelpful, and was told refund would take 12 days to process.

Minha experiência foi incrível, chegou tudo em perfeito estado. E a entrega foi muito rápida recomendo mil vezes.

Always worn and recommended Costas to everyone. But I recently purchased a pair of white tip pros for me and all I did was remove them from my face from wearing them. The arm broke in half so I submitted a claim now I'm told they are out of warranty but they offer a 2 year warranty. Costa Sunglasses started making the Whitetip PRO, the latest addition to their PRO series, on March 25, 2024. I purchased November 24th 2024. I can't even buy just the arm and repair it myself. They offered a coupon to put towards another pair of $154 the glasses are $309 on their site smh, all I want. Is my glasses replaced I thought paying 300+ dollars for good sunglasses from a reputable company would be the best bet for my investment… that has truly not been the case.

I’m a fishing guide in Alaska. I used to push coasters to all my clients until today. I was walking the beach in Hawaii. Sit down in the sand stared up at the sun. I was just sitting there. I heard a crack took my glasses off seen a crack in the corner and left hand lens on the inside only I contacted them mind you I paid almost $300 for these glasses I own several pair of them they said they’ll give me a discount on a new pair that’s crazy. Why would I pay for another pair if I can’t get the first pair fixed? I’m going back to Oakley and Maui Jim’s pushing those on my clients mind you I get thousands of clients every year.

I was denied warranty on two pair of sunglasses that were bought before November 2022. The nose pieces on both pair were coming off. One pair is warped. I've bought several pair over the years and never had a problem getting them fixed under warranty. The last pair i had replaced under warranty, they didn't make the same pair so I got to choose a different pair. When they arrived, the glass lense were loose in the frame and they wouldn't cover them. I love Costas but the quality has went downhill and even though I got a 50% off code, I'll be spending my money elsewhere. Sad to see such poor service on what used to be a great product.