Costa SunglassesReviews of costadelmar.com

Ordered some Ferg XL 580G sunglasses that were available for a 50% discount on the official Costa website. The ordering process was seamless, payment happened through Paypal. The Sunglasses were shipped from the Costa facility in Italy. Communication throughout the whole ordering process was smooth and accurate. Received emails whenever there was a status change. The sunglasses arrived in 4 days and were in perfect condition. I am very pleased with the quality and fit of the sunglasses..

I love the glasses . But they dont send stickers anymore. I bought a 300$ sunglass. And you tell me we dont send stickers anymore as petty as it sounds I like my stickers and so I guess costa is out going forward. Sorry costa . Ill look i to returning the sunglasses I just recieved based on this

I have 4 Costa sunglasses, all of them are still under warranty. 3 of them are falling apart. The rubber/silicone nose padding and side pieces are falling off or self tearing, etc. I contacted Costa and they are not going to honor the warranty. My Optometrist sells Costa and I will be sure to let him know what an awful company Costa is.

Does not cover anything under warranty and does not care about the customer experience. Miss the days that Costa built its reputation on.

The last two pairs of sunglasses i have purchased have had issues. The first one had the nosepiece coming off after 6 months. Costa declined warranty, said it was my fault. Second one, the sunglasses fell lesser than 2 feet on to fiberglass boat. One lens completely shattered. Again declined because it was my fault, and i couldn’t purchase another lens because they were discontinued. DENIED DENIED DENIED DENIED. I am no longer a Costa customer. After 30 years. Oh well, dome companies get taken over by the wrong people. Adios. TO

Horrible Customer Support. Ive been trying for over 2 years to get my glasses fixed under warranty and have submit at least 3 different claims aside from multiple chat conversations. The phone line just sends you to the chat and you cant really talk with anyone. After claims are submitted, they go nowhere. They never write back. Its a shame, Ive been a loyal customer for over 10 years and one of their best things was their customer service. Its design now to tire you into just buying a new set. I will not send another email or chat with anyone any more. I used to recomend Costa to a lot of people. I have never bee so frustrated with a customer service experience in my live. Funny thing, want to bet I get an automated reply to email them at yet another ghost email below?

Absolutely terrible customer service. Denied my first claim then I spoke to customer service, told them I bought the insurance plan, they claimed to have elevated the case then it get denied because the case has taken to long to get a response. And the glasses have a material defect. Straight garbage service will not be buying again.

I’ve been a Costa customer for over 10 years, and they’ve always made a great product. That’s why I’m so disappointed. These sunglasses are only 8 months old, and the polarization coating is peeling around the edges. To me, that’s clearly a manufacturing defect, but Costa says it isn’t covered under warranty and won’t stand behind the product. Unfortunately, this will probably be my last pair of Costas. I’m now looking at Ray-Ban or Maui Jim. For those of you who’ve made the switch, what do you recommend and why? #costadelmar #badcustomerservice