CostumeExpress.comReviews of costumeexpress.com

I ordered a child's costume 14 Oct. According to tracking via their website it never left their warehouse. I have called multiple times, each time CSR says they will take care of it, yet here it is 29 Oct and it still hasn't left their warehouse. Won't do business with CostumeExpress.com again.

I ordered my children's Halloween costumes on Oct 11th with guaranteed delivery by Oct 19th. I figured this leaves room as they will be busy this time of year to still get them in time, in case of a minor delay. I called Oct 20th as my order still says processing, there was a prerecorded message that all orders placed before Oct 16th would be shipped on Oct 22nd and received Oct 23rd at the company's expense. October 23 rd no costumes, order still says processing. I called stayed on hold for 45 min, then was on and off hold for over an hour- I was told that my order would be expedited, my shipping fee refunded. I would receive my items in time. Still didn't see a change in status a few days later so I messaged on their website and was told it would be expedited. Oct 26th I called I was told your items were shipped, he couldn't give me a tracking number but said they were in NY (he was clearly just reading the state I am from), I had a bad feeling but I figured maybe they did ship them. I still didn't see a status change the next day which is odd for items already shipped. I cal;led again. LONG WAIT TIME AGAIN! I was told some of my items are out of stock, when I got upset I was told wait there is 1 left and the others we have. I said I was tired of being lied to so I want to talk to a supervisor. A 'supervisor' came on the phone to say all my items were out of stock and she was cancelling my order., 4 days before Halloween. This company leaves you feeling helpless, what can I possibly do? I now have to find the costumes my kids picked out 4 days before Halloween or tell them they can not have the costumes they picked out well in advance all because this company has poor business practice. WHEN WERE THEY GOING TO TELL ME I WAS NT GOING TO RECEIVE MY ITEMS? NOV 1st I filed a claim with the BBB, I received my refund after I filed a claim. They responded that I didn't want to wait anymore so I cancelled. NOT TRUE, STILL LYING!

I honestly can say that I will never use this company ever again! I place 2 orders on Oct 2nd within hours of each other. Both of my orders were shipped to Canada on Oct 7th. When I checked tracking for both my orders, 1st order was due to arrive Oct 16, the other package Oct 19th. Great! WRONG! Oct 19th came and I got my first order, I checked tracking on my second order (the one with my kids costumes) and it now says "Planning" delivery date Oct 19th. I phoned Costume Express, sat on hold for 30 minutes with 0 answers or help on where my second package was. The lady reassured me that they should arrive in time for Halloween. Well 4 days of seeing that my package was still "planning" and only a label was made for shipping, I contacted Costume Express yet again (this bring the 4th time), they had no information on where my package was. The lady then tried to pull a fast one on me and said that they do not issue returns on international orders. On their website under international return policy it does not state such a thing as I read to her what the site says. This company was not willing to budge on me getting my money back till I put in a claim through PayPal, and within 4 hours costume express issued me my money back! Thank you PayPal. I would definitely never recommend this company to anyone.

This company is a complete scam. I ordered a costume and the option for next day shipping wasn't available, but I went ahead and processed the order hoping that it would still be here before Halloween. I spoke with an online representative because I waited for 20 minutes on the phone with no answer and she stated she would cancel the order. Luckily I took a screen shot of that conversation and saved it. I then placed another order, this time the next day shipping was available. I submitted my order and went to bed. Woke up the next morning and they shipped the original order with a delivery date of Nov 3rd. WHY WOULD ANYONE WANT A COSTUME SHIPPED TO THEM AFTER HALLOWEEN??? They still haven't processed my 2nd order. I am now on my third phone call because the 2nd one was also a 20 minute wait. I am now going on 10 minutes for this next phone call. I'll wait and they will fell my wrath.

Thanks to this website I will now look at reviews before purchasing anything. I've never had an issue ordering online until I ordered from this website the guaranteed date that my baby costume would get here was 2 days ago (OCT 26) it's now the 28th still no costume. When I call I'm waiting for an agent forever.... Still haven't got in touch with them. Halloween is in 3 days and if my baby goes w/o a Costume I will let my bank deal w/ it and want my Money back! They are horrible. GO ELSE WHERE.

Ordered costumes for 3 kids Sept 24...despite multiple calls and promises by Oct 26, the orders never even left the warehouse yet. They know they have a problem with fulfillment yet they are irresponsibly accepting new orders and ruining this seasonal event for hundreds of families. Irresponsible and just plain heartless. They should be ashamed.

I bought a costume....before reading the reviews (bad decision overall)...after reading them I got freaked out that my order was going to be late and was going to be in terrible condition, however, it was simply not the case! It did seem to take a few days for my order to process so I contacted customer service to make sure everything was okay. The young man I spoke with (Jay) was very helpful and polite. He assured me everything was good to go and my costume would be on time. I never did receive a shipment confirmation email, but I was able to track my shipment on their site with my order number. I received my order on the guaranteed date and its in GREAT shape. Especially for the price!!! I will absolutely being shopping with them again!!

I ordered my kids costumes Oct 11 which were guaranteed to be delivered on the 19th, still nothing. Tried over the phone too long of a wait, tried email box response, so I tried live chat finally I got Ashley then Devin both stating my shipping cost will be refunded, nothing yet. I asked about my costumes and they promised an email with it, nothing. It wasn't until I informed them that I was going to contact my bank to get my money back that I got a REAL tracking number from UPS (air 2-day delivery) will "be here" on the 27th. We will see.