Excellent
Based on 167 reviews
Cottman of Columbia4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit your local Cottman Transmission and Total Auto Care Center in Columbia SC for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Cottman of Columbia (cottmanofcolumbia.com) has 167 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 4 reviews with 3 stars · Clear filters
Darnell H.
I did have to return to have a fluid leak fixed. City man made the repair in a timely manner. I would recommend them to others.
Reply from Cottman of ColumbiaNov 14, 2019
Thanks Darnell for the nice review. We do stand behind our work. We appreciate your business and are here for all of your automotive needs. Warm regards, Liz Foy
MARK
I had a great experience with Cottman on my first visit. Tony, the owner and a technician potentially saved me several hundred dollars with his professional opinion and recommendation. However, after the recommended repairs were made I still continued to experience another issue. I called back to talk with Tony but the gentleman who works the desk would not allow me to talk to him. He said I’d have to drive there and come in to see Tony. We all have busy lives and having the opportunity to talk about my issue in a brief conversation is vital. This is my wife's car and she drives it every day. Arranging a day to switch cars and drive 20 minutes to his shop to ask a simple question is not acceptable. If I hadn’t ever been there and wanted to just “chat” with a tech I could understand but that wasn’t the case. I think the customer service person needs to re-think his policy.
Reply from Cottman of ColumbiaMar 14, 2019
Mark, I am so sorry that Tony was unable to talk with you on the phone. He is very busy working on vehicles as he is our Master Technician. Although, this does not happen all the time it does happen when we are extremely busy. I do suggest that next you could try and email him at [email protected] so that he can assess the situation and let you know if he has any ideas or if he would need to see the vehicle. Warm regards, Liz Foy
Kevin L.
My first time with Cottman set up appointment for 9 am car was not even diagnosed until 2 pm and could not find problem only to experience problem again the next day I feel that an appointment should atleast guarantee a more timely diagnoses so the whole day does not slip away waiting for an answer however staff is very polite and knowledgeable
Reply from Cottman of ColumbiaAug 28, 2018
Kevin, thank you so much for letting us know. Cars are so unpredictable and we did get very behind that day. We should have called you and to let you know what was going on and to see if you wanted to reschedule. Unfortunately, when we cannot duplicate the concern that you have it is hard to diagnose and fix and we do not like just throwing parts at it to try and guess what was wrong. We do appreciate you bringing it back the next day as the concern you had was happening. We hope that you will consider us for any future automotive repairs needs you may have.
Rick S.
Cost too much and took too long! Otherwise, people were very pleasant and professional. Dan tried to keep me happy. Work done was fine, however, car was left dirty.
Reply from Cottman of ColumbiaAug 1, 2018
Rick, thank you so much for the honest feedback. We are addressing the issues that you have let us know about and we are truly sorry this happened. We strive to do our very best for each and every customer. Please let us know if we can help you with any future automotive needs. Thanks, Your Cottman Team
