Excellent
Based on 42 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit your local Cottman Transmission and Total Auto Care Center in Norfolk for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Cottman of Norfolk (cottmanofnorfolk.com) has 42 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
42 approved reviews, newest moderated first
CLAUDIA N.
They did a great job. Came in with a car that didn't run but walked out today with it running like a charm
Reply from Cottman of NorfolkJul 20, 2017
Getting your car running like a charm was our honor and pleasure, Claudia! Thank you for your perfect rating, feedback, and generous business! Gratefully, Cottman of Norfolk
ALDEN W.
Thanks for helping me to find out my problem!!when no one else seems to no what they was doing to find out we're my noises was coming from....
Reply from Cottman of NorfolkJul 19, 2017
It was our pleasure, Alden! Thank YOU for letting us take a look at what may have been causing the noises, in order to help you get back on the road. Gratefully, Cottman of Norfolk
DEBBIE B.
GREAT PLACE, HONEST PEOPLE, FRIENDLY AND WARM ENVIROMMEMT!! THANKS FOR ALL YOU DO!! Debbie Brooks
Reply from Cottman of NorfolkJul 19, 2017
You are most welcome, Debbie! Thank you for being our customer, and then for taking the time to say you've found honesty, friendliness, and a positive atmosphere, here at our Cottman. Gratefully, Cottman of Norfolk
TONIQUE T.
When I first took my car to get a diagnoses on my engine I was told it was just a misfire in my engine which was a simple fix. I love and enjoy the service I was provided. So I went back to fix my drive side window which was stuck and stop working.I went ahead and got it fixed but was disappointed with this service because they did not specialized in windows and they took forever to figure out the issue.After doing my research and talked to other mechanic about fixing my window I was told $700 was too much to fix a car window because the parts was not as expensive has they charged. I paid two separate labor fee to work on the window and was told "You'll was doing me a favor" by not charging to program the window and pulling the door panel down to fix the window. I was under the assumption that by paying the labor to fix an issue everything that comes with getting the window to work should be included. I gave a 3 star because I felt like I was over charged.
Reply from Cottman of NorfolkJun 28, 2017
Tonique, we are very sorry to read of your disappointment, and if there is anything we can do to reach your complete satisfaction, please say so in an email to [email protected]. Respectfully, Cottman of Norfolk
EXALTACION (SANTI) Y.
HAPPY TO HAVE TAKEN MY TOYOTA RAV4 FOR TRANSMISSION REPAIR.. MY FRIEND RECOMMENDED IT TO ME AND AFTER MY EXPERIENCE I UNDERSTOOD WHY.. YOU CAN TELL THEY VERY NICE PEOPLE WHO CARES ABOUT THEIR CUSTOMERS CONCERNS AND WHO ARE WILLING TO HELP YOU IN ANY WAY TO MAKE SURE YOU HAVE TRANSPORTATION WHILE YOU CAR IS BEING FIX.. GREAT PROFESSIONALS, GREAT PEOPLE WHO MAKE YOU FEEL AT HOME. BOB AND CINDY SINCERELY CARE ABOUT THEIR CUSTOMERS.
Reply from Cottman of NorfolkJun 28, 2017
Caring for our customers is what we live for, and we appreciate the time you took to share such great feedback about the experience you had getting your Toyota repaired! A big thanks to your friend as well, as his recommendation means the world to us. Gratefully, Cottman of Norfolk
B. W.
They do ok work but when I picked up my car their was a new problem that I should have been notified of early on. They wanted to charge more than 300.00 for. Charged me for a wheel alignment also but the new issue wouldve made that impossible to do.
Reply from Cottman of NorfolkMay 31, 2017
It's disappointing to see that you are not 100% satisfied, as your complete confidence is always our goal. If you are willing, we'd like to learn more about how we can better serve you in the future, so please send some details to [email protected] or give us a call here at the shop. Respectfully, Cottman of Norfolk
NIGEL B.
work was good and efficient. good customer service. thanks
Reply from Cottman of NorfolkMay 9, 2017
Nigel, efficiency is key in earning the trust of our customers, so we appreciate you taking some time to say you found it here. Thank you!
CATHY D.
It is not a secret that little car......MGB.....1979....is A big fun car and I must drive it and drive it....so it is needy ...Again COTTMAN has gone the extra mile....i trust my vechels in the HANDS OF COTTMAN TEAM..... thank you for your family atmosphere, honesty, efficiency....
Reply from Cottman of NorfolkMay 9, 2017
Your trust means a lot, Cathy, and please know that we love your car too! It will always be a pleasure to assist you with its needs, and we look forward to serving you for many more miles down the road.
