Excellent
Based on 167 reviews
CountDeFi4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are crypto tax reporting specialists.We deliver accurate tax-efficient crypto tax reports. We deeply understand the blockchain, liquidity & staking protocols, ICOs / IDOs, NFT ecosystem, bridges and other DeFi nuances. We have a hybrid team with accountants, tax advisors, legal advisors, software professionals and degen traders.
CountDeFi (countdefi.com) has 167 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
167 approved reviews, newest moderated first
Paul B.
from the first minute the team at countdefi was very helpful and quick to answer any of my questions. a very professional team from A to Z!! I will be using them from now on for all my crypto tax needs. fair price for the thorough work they did.
Reply from CountDeFiAug 13, 2024
Hi Paul, thank you so much for the kind review. It was great to work with you and we look forward to working with you in the future!
NA
Professional, knowledgable, and responsive team. Assessed thousands of transactions across multiple chains and offered valuable feedback.
Reply from CountDeFiJul 30, 2024
Thank you very much. We look forward to working with you again for the next tax period!
Leo
The report I received after waiting 2.5 month had wrong calculations, that didn't make any sense with my holdings. Writing back and forth a lot didn't solve the problem, so we scheduled a call. In the call I not only had to point out that it doesn't make sense what they gave me, but also had to explain them basic tax rules from Germany (longterm holding tax is 0) that they weren't aware of. It is unsettling if you pay thousands of euros for professional analysis and than have they feeling they don't really know what they are doing. In the end I received a report that seems to make more sense, but had to fight for it. They didn't apologize for the the inconvenience or offered any compensation. Not a good experience after all. Can't recommend.
Reply from CountDeFiJul 24, 2024
Hi Leo, Please see below your request to our Customer Success team on 10 July 2024: "I received the mail for rating the service. Even though you were quite responsive, overall I was not super happy because of the wrong results and all the stress I had because of it. That said I would give you a very good rating, if you would grant me some compensation. I was thinking about a tax report for 2023 for example. 2023 was quite straightforward and with few transaction, so should be easy to do for you. Please let me know if you're willing to do a deal here or not." Here is the response of our Customer Success team on 10 July 2024: Hi Leo, "It’s important to keep the integrity of Trustpilot reviews. If you prefer not to leave a review, that’s perfectly fine. Alternatively, you can provide an honest review with your reasons." To respond to your specific statements in the review: "The report I received after waiting 2.5 months" You were signed up for seven Basic Packages. Our guaranteed completion period is 14 business days for a Basic package. For your seven packages, that would be 98 business days; therefore, a 2.5-month delivery would be within the guaranteed completion period. "had wrong calculations, that didn't make any sense with my holdings" Our team typically requires additional context from the client, as each situation is unique. After our team sent you the initial context request, you also added new data sources that were not initially provided. "In the call I not only had to point out that it doesn't make sense what they gave me, but also had to explain them basic tax rules from Germany (longterm holding tax is 0) that they weren't aware of." You had a call with our customer service representative and a member of our technical team, not from our tax team. If you made clear you had tax specific questions for the call we could have added a member from our tax team. Our tax team has published guides on the crypto tax treatment in Germany, which you can view here: https://countdefi.com/blog/a-beginners-guide-to-crypto-taxes-in-germany/ and a Youtube video on the same topic: https://youtu.be/bD6Qz0rOVUU?si=tLbC8iBz6eGUIrbL This will clarify that we are highly knowledgeable in German crypto tax treatment. "It is unsettling if you pay thousands of euros for professional analysis and than have they feeling they don't really know what they are doing." We have a rigorous seven-phase process where tax is treated in a separate phase. You can view the process here: https://countdefi.com/our-process/ Our other reviews testify to our competence and likely position as the market leader in this space. "In the end I received a report that seems to make more sense, but had to fight for it." We appreciate that you provided context on certain transactions. We understand that it can be tedious to do a big retrospective case involving seven years. A big case might involve a lot of contextual questions in order to achieve a highly accurate report. "They didn't apologize for the the inconvenience or offered any compensation. Not a good experience after all. Can't recommend." As mentioned by our Customer Success team, we cannot offer compensation for a good review in exchange; that would undermine the integrity of the Trustpilot reviews. A senior member of our team has attempted to call you multiple times to discuss your pain points. However, they have not been able to reach you. We are always looking to improve our clients' experience and would love to engage with you on a resolution.
Anonymous
Once my data was sent through to the CH Consulting team my taxes where sorted out quickly and efficiently. Thank you
Reply from CountDeFiJul 10, 2024
Thank you so much for the feedback!
Ryan Michael P.
Super responsive and helpful team, easy to work with and quick with feedback.
Reply from CountDeFiJul 10, 2024
Hi Ryan, I appreciate the feedback. We are looking forward to working with you in the future!
D-Money
The team was professional and knowledgeable. Reviewed and provided reports for two years of data that included tens of thousands of transactions. Even after the service, they helped walk me through submitting tax forms. Great experience and would use again.
Reply from CountDeFiJul 8, 2024
Thank you very much. We appreciate your kind feedback. We look forward to working with you in the future.
Roberto P.
They were very professional and friendly with me. It was a pleasant experience.
Reply from CountDeFiJul 8, 2024
Thank you very much, Roberto. It was great working with you. We look forward to future engagements.
Brooks B.
CountDeFi Provides Clarity in an Unclear Domain. Choosing to invest in CountDeFi's services proved to be the best decision I could have made. They helped me clean-up and make whole all my transaction records as well as find missing cost-basis and potential for loss harvesting. Thank you - great experience and I plan to be back again!
Reply from CountDeFiJul 2, 2024
Hi Brooks, thank you so much for the great feedback! We look forward to working with you in the future!
