Bad
Based on 134 reviews
Coupa1.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Coupa’s cloud-native suite of Business Spend Management applications lets customers gain visibility and control over their spend and supply chains. Customers get an end-to-end process that helps drive collaboration across procurement, finance, treasury, compliance, and supply chain leaders to help their companies spend smarter, mitigate risk, deliver on ESG commitments, and improve resilience. A unified platform approach provides usability and flexibility, freeing up IT from customizations and complex integrations to help leaders deliver on these goals.
Coupa (coupa.com) has 134 customer reviews on Folks Told, with an average rating of 1.0 out of 5.
134 approved reviews, newest moderated first
Beth
Very ineffective, unproductive Company. If you can find a more efficient software then please do. Don't waste your time with them. They add new meaning to the term non helpful. They cause unnecessary stress to what is a very simple solution. There is more than one way to do anything, they haven't figured that out yet.
Stephen S.
An Abomination This platform is unwieldy, complex and unworkable. If you really, really hate your vendors, and you are approaching insolvency -it's perfect, as you will never pay an invoice again because they cannot be lodged. And the customer service is abysmal
KW
This payment portal is an absolute nightmare, the most dreadful and infuriating experience I have ever had the misfortune to endure. It is a cesspool of deceit and incompetence, where dishonesty is the norm and reliability is a distant memory. They have a remarkable talent for lying, weaving tales that are as convincing as they are false, leaving you in a state of perpetual frustration and disbelief. When they do manage to part with your money, it is a rare and miraculous event, akin to witnessing a unicorn. And even when they do send you a check, it is a cruel joke, a worthless piece of paper that refuses to clear, despite being drawn from the very same bank I use! It is as if they take pleasure in watching you squirm, trapped in a web of their own making. This place is a den of iniquity, as crooked and morally bankrupt as they come. I implore you, with every fiber of my being, to steer clear of this abomination at all costs. Save yourself the agony and despair that comes with dealing with such a reprehensible entity.
Nael H.
catastrophique
Georgia P.
I recently did business with a company that uses this software. Don't expect to get paid anytime soon, do expect to jump through a MILLION and ONE hoops just to have to jump through yet another one or TEN. It's ridiculous, frustrating, invasive and just not worth the hassle. My invoice is months late and these people keep wanting more information. It's not like we are applying for any kind of credit, someone OWES US!!!!! I mean I am all for security, but this software feels cheap and so overboard it feels sketchy. Don't put your customers through this crap. People have been getting paid electronically for a long time now and if you don't trust it, pay with a credit card or SEND A CHECK!!!! But don't force your customers to endure this, just pay them!
JT
Truly truly unusable. Forced to use this system to receive a payment. Have no idea why anyone would choose this system. Maybe the back end functions well. The registration and user side of things is up there with the worst websites I’ve ever interacted with.
Lloyd H.
Time consuming, not intuitive, Unnecessarily unhelpful. Suspect large businesses use it as a way to not pay small one off suppliers as it takes more time to administer than the value of the invoice. I won't deal with companies who insist on using it to pay invoices.
Bert
Horrible process, outdated interface and time-wasting support conversations. Avoid at all costs.
