Couver CorporationReviews of couver.us

Reply from Couver CorporationOct 27, 2023

I am so sorry Mr. FreddaLois. After consulting with our team member, I discovered that we only informed the inventory situation to you and canceled your order in the system through email. Regrettably, we should have contacted you directly, especially considering your order was a 2nd-day express order. We deeply regret any inconvenience caused. Moving forward, we will implement additional steps within our company to process express orders that have shortage/out-of-stock inventory. We hope for the opportunity to serve you better in the future, and we would appreciate another chance to fulfill your order. If possible, kindly reach out to us via email ([email protected]) or phone (562-394-5202) before placing an online order. This will allow us to inform you about our current inventory situation, especially if your items are needed urgently. As we operate on multiple sales platforms, our inventory counts may vary, and there could be delays in updating quantities on some systems. By contacting us in advance, we can promptly check the availability of items in our warehouse and provide you with accurate information. Thank you for your understanding, and once again, we apologize for the cancellation and the service you received on your order.