Average
Based on 239 reviews
Cover Genius3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cover Genius is the insurtech for embedded protection. Through our award-winning distribution platform XCover, we protect the global customers of the world’s largest digital companies including Booking Holdings, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, eBay, Flipkart, Shopee, Wayfair and — through Clyde — thousands more stores.
Cover Genius (covergenius.com) has 239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 20 reviews with 4 stars · Clear filters
Santanu C.
Although everything is online including claim processing of rental company's claim documentation, however, it was pretty smoth considering no human interface. I was a bit sceptic initially about timing, but I was wrong. I recommend rental cover to others.
LaCretia H.
software is user friendly.
Ms. B. T.
When renting it feels comfortable to know I had insurance for fender binders scratches you don’t expect due to some low rides but newer vehicles, the comfort of insurance makes you rest a little for sudden accident’s, plus side to ask in advance for the million dollar coverage I was totally lost after the fact of the offer for upgrade.
caroline
it was easy to apply for and fairly easy to fill in claim form. we have not heard outcome of claim yet
Mick
The communication was via email and I always got a response within 24 hours. Even though I had to wait a couple of months to get the payment refunded, this was due to the car rental company and not Rental Cover. Once all the documentation was received I lodged a claim which did not go very well as it kept stopping at the date of incident. Rental Cover made it easy and just asked for the documentation to be sent to them by email. I received by payment within a couple of days.
Jim T.
We rented a Nissan Versa for the week. I accidentally backed into a low wall in the middle a parking lot and popped the rear driver's side fender. We had purchased insurance which required us to submit the bill to the third party insurer. We received the bill and our credit card was charged. We requested a receipt which was promptly sent via email. We submitted the receipt and got reimbursed in two days. I appreciated the prompt and stress free experience. I would encourage anyone who rents to purchase damage insurance. It is a bargain compared to repair costs.
raniya M.
Great service but it's good to have a customer service number to help customer that don't understand what the website is saying.
Karen W.
Although communication was only by email & text, I did get a response to all communications to rental cover.com I made pretty promptly . It took a few months, but I did receive the payment for repair invoice for my car. I got the feeling there was real people I was communicating with who were doing their best to settle my claim. I will never use them again because after my experience with Thrifty car hire I will never hire a car again. But there was nothing wrong with rental cover.com hire car insurance and I thank them for their efforts.
