CoverstoreReviews of coverstore.com

If you need a cover within a few months, don't order from this place. Unfortunately, when I originally was going to order from them I called to ask about their process, shipping, manufacturing location, etc. I was informed that everything was done in the US and that their covers are shipped within two weeks of order confirmation. Boy, was that a lie. I placed an order for two covers on June 8th, received email confirmation on the 9th, shipping confirmation on June 18th, but have heard nothing since then. I called to inquire why I hadn't received them yet only to learn that they had been shipped from China on the 18th and it routinely takes a month or more to get delivered to the customer inspite of their confirmation email date of two week delivery. I will never waste my time on this company again.

Custom Hot Tub Cover I ordered a custom hot tub cover from this company, and what I received was an appliance cover (in size). I called customer service and got a lot of lip from the agent, and they absolutely would not accept a return. They had several standard dimensions for hot tubs, and I ordered the one that most closely fit my hot tub. I will be pursuing a refund through Paypal, but my recommendation would be to NEVER do business with this company.

Starting with terrible sales people that provide incorrect product advice, and then customer service that refuses to address and fix issues created by their poor ordering process and unknowledgeable reps. Horrible Quality Control, one of my covers was delivered with a huge hole in it!

We got a cover for our BBQ with a warranty/guarantee of 7 years. We used for approximately two weeks and noticed it had two tears in it. I contacted customer service and didn't get any response until I filed a complaint with Paypal. Then they responded and wanted me to close my claim. Their response was that they could not determine the tears were from workmanship or defect of material. Well, what caused the tears then? What good is the guarantee?

The item I ordered was for a cover for ny fire pit which is a retangle fire pit. I entered all of the mesurments and when I got the cover the mesurments were 6 inches off so the cover does not fit. When I asked for a return they said that returnes were not allowed. They are the ones that messed the order up but now wont stand by their work. Shitty company

The dimensions given were not was manufactured. I've contacted the Coverstore to process a return. I've gotten nothing but delays and excuses. The last step is trying to reclaim my money from PayPal. We shall see. Do Not do business with this outfit

The covers arrived within 2 weeks and are of great quality and look fantastic. Don't know how long the will last, but hopefully the 10 years for the premium version I purchased. So far, we totally love them.

I can’t speak to the quality yet as I haven’t yet received either of my covers. These are custom cut and for some reason I assumed they were made in the USA. They are designed here but made in China. I ordered 2 patio furniture covers , on 20 and 25 MAY 2025. They advertise 1-2 weeks. Been a month nearly. Received a message yesterday indicating the overseas product is delayed. For some reason. Other reviews are about poor quality. Was getting ready to order one for my side by side but NOW will use my FB Kawasaki Teryx forum and see what they have bought. Last product from them. I WILL make note of the purchase date and my warranty info just in case.