CovetrusReviews of covetrus.com

We have been using their service for the last year now and their prices have increased dramatically. The automatic refill is not processed prior to the actual date the item should be ready to ship, so there’s a delay in the auto shipping of the medication. They use USPS that is no longer reliable. Even when they use priority shipping that is several days. We will be looking for another pharmacy that we can rely on.

The vet clinic that oversees the wellness of our dog is owned by NVA, National Veterinary Associates. NVA made a decision recently to use Covetrus exclusively to fulfill all online Rx requests due to alleged fax issues with all other 3rd party sources, like Chewy. Big mistake!!!! I recently ordered a 12 month supply of Interceptor Plus for my dog. Covetrus shipped this medicine by USPS ground in a poly bag, and surprise, the medicine box and some medicine inside was damaged. So, I requested a re-shipment sent in a corrugated box, like Chewy does it with zero damage issues, which Covetrus approved, and this time the order was shipped by UPS next day air, but unfortunately still shipped in a poly bag. Guess what? Same result. The box was again severely damaged!! If you want to avoid these headaches, do not order anything from Covetrus, especially medicine that comes in a box vs hard plastic bottle, like heartworm medication. You will most likely receive the order damaged. They might as well just stick a label on the medicine box and ship it out for all the protection that the poly bag provides. This outfit does not know how to package products for shipment. They should ask Chewy how to do it. I strongly recommend avoiding them. Just look at the Trust Pilot ratings of 85% 1’s and 10% 2's, 5% 5/4/3, with an average of 1.5. This is all that you need to know. Believe these ratings and avoid Covetrus like the plague!!!!

My wife and I are both retired veterinarians. We ordered a special diet for are older dog on 26 December. We received UPS notification that it would be delivered on 30 Dec, then 31 Dec, then 02 Jan and then today, 03 Jan. Still no delivery. The difficult part, it has been sitting in a warehouse 35 minutes away the entire time. We contacted Covetrus customer service to complain about delivery delays this afternoon, and even asked if they could facilitate a customer pick up. Customer service was no help. While the delays are due to UPS, it was Covetrus who selected UPS as their delivery service. Either force UPS to promptly deliver on time, select another delivery service, or get out of the mail order business.

These guys are not it. I ordered a (thankfully not urgent) prescription for my dog and when it finally arrived it was a completely different product—someone else’s prescription. So of course I had to take it to UPS to ship back, and contacted support to get the item I actually ordered. They said they would reship, and I wait several days with no confirmation email or tracking. Call back only to find it was never sent. The woman I talked to this time was fortunately extremely helpful and rush shipped my order, which is the only reason this gets an extra star. It makes me very nervous to order something that would actually be needed quickly for my dog’s health or comfort.

Filled a prescription for an insulin pen for my cat. 98$. Would be 21$ at cvs w an rx card. Then didn't include the needles so cant be used.

Absolutely terrible as far as being a "pharmacy". Two prescriptions were given for my very sick dog. The first one came 5 days later with no dosage instructions. The bottle said to take one to two a day, but for a 10 lb dog that's a big difference. I had to chase down and wait 10 hours for the vet to get back to me. THIS IS THE PHARMACIES JOB. Second prescription, well 10 days in and I'm still waiting for it. Pharmacy is usually take 24 hours to get a drug in. Not this one. I will never buy from them again I will go to my local Osco Drug. This place absolutely stinks. Oh yeah by the way I left this place a message about the dosage 5 days ago and I have yet to get an answer. Also ordered Bravecto from them. NOW THOSE HAD THE PHARMACY LABEL????? REALLY something that has clear instructions on the box they put the label on, but the prescription they put nothing on the bottle?? This place is really screwed up.

The positive - their customer service was good enough to free express ship some medicine when it was going to be late due to their extended delivery times. The bad - their extended delivery times and insane prices. For one medication I ordered it was literally TWICE the price of Chewy - I've been getting robbed.

The most rude, disrespectful, unprofessional and unhelpful customer service I have ever experienced.They clearly are trained to never resolve anything and insist the customer is wrong and rudely dismiss you.The pricing on the website is intentionally misleading, they charge unreasonable amounts for shipping, and package condition was abysmal.