Bradford W.
$99 Home test--Deceptive Practices
I purchased CPAP.com’s $99 Wesper home sleep test specifically because the product was advertised as a multi-night test, with instructions indicating testing over 2–3 nights and physician review of the collected data. I completed two nights and returned the device. Afterward, I was told that the $99 purchase only included physician interpretation of one night, and that reviewing the second night would cost an additional $25. I asked multiple times where this additional fee and one-night limitation were disclosed before purchase. I was initially told it was in the “standard terms and conditions,” but when I asked for the exact language or location, no one was able to provide it. Instead, I was given explanations about why physicians charge for additional interpretations. I understand that physician time has value, but that is not the issue. The issue is whether the additional charge was clearly disclosed before purchase—especially when the product is marketed as a multi-night test. CPAP.com’s customer service stated they would escalate my issue to a supervisor, and I was told to wait. 4 days later, I am still waiting. The sleep test itself was easy to use, but the pricing and interpretation policy has been unnecessarily confusing and, so far, poorly disclosed.