Excellent
Based on 1,114 reviews
cpap.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Aldwin Ong, M.
Karla helped me make the changes to my order and patiently answered all my queries and clarifications. She was also very nice and friendly.
Reply from cpap.comOct 1, 2021
We're pleased to hear that Karla, provided you with the patient service you deserve. We hope to hear from you again soon!
Barry
My old CPAP machine is 10 years old and the note comes up on its screen saying it’s motor life is expiring. It’s been some weeks now since my Blue Cross Blue Shield insurance is finally okaying my getting a new machine but the local American home patient doesn’t have any. My sleep doctor gave me the cpap.com website and I looked through the machines available. The process went quite smoothly thanks to Camyatta. My sleep doctor faxed the prescription to cpat.com and being old school I wanted to order a machine from someone in person instead of off our website. Camyatta Was totally up to date on knowing her machines and everything about them. She took care of all my questions and was very polite. Being retired after 31 years in the customer service field it was a pleasure to have Kamyatta on the other end of the line taking care of business. Thank you so much. It’s great to know that I’ll have a new CPAP machine in about a week.
Reply from cpap.comOct 1, 2021
Hi Barry, Thank you so much for letting us know that Camyatta, provided you with the level of service you deserve. We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
i-chun P.
Jennifer was very friendly, helpful and patient. She introduced possible products that might fit my requirement.
Reply from cpap.comSep 30, 2021
That's great! Please let us know if there is anything else we can assist you with.
Ruth
Daryl C. was very helpful. He gave clear suggestions for the cpap products I needed to order. He was kind and seemed to care about my wellbeing. Thanks!
Reply from cpap.comSep 30, 2021
Hi Ruth, You're most welcome! Thank you for sharing your experience with us. We hope to hear from you again soon.
rosemarie B.
Daryl C was so helpful when I ordered my cpap machine because of the Philips recall. He stayed with me the whole process of my order since I’m not familiar with the website. Thank you very much
Reply from cpap.comSep 30, 2021
Hi Rosemarie, We're always glad to help! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Wendy
I spoke with a wonderful Customer Service Representative named Freda and she went above and beyond in helping me. She was very friendly, professional and knowledgeable. I would definitely buy from this company over and over again.
Reply from cpap.comSep 30, 2021
Hi Wendy, Thanks for sharing your experience with us! We look forward to hearing from you again soon.
Bill G.
Wait time was minimal. The agent I spoke with was energetic, warm and friendly and most of all very knowledgeable about products, shipping, tracking and more. This was a very positive experience. Much better that what I expected as so many businesses have cut corners to handle customer service in recent years.
Reply from cpap.comSep 30, 2021
Hey Bill, We are glad to hear that you received the excellent service you deserve. Please let us know if there is anything else we can assist you with.
Chen C.
CAMYATTA WAS VERY HELPFUL AND KNOWLEDGEABLE!
Reply from cpap.comSep 30, 2021
That's great! Please let us know if there is anything else we can assist you with.
