Excellent
Based on 1,114 reviews
cpap.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Sheryl M.
Jennifer was very patient and answered all of my questions. She made ordering and understanding the different features on various CPAP machines so easy.
Reply from cpap.comSep 27, 2021
Hi Sheryl, That's great! Please let us know if there is anything else we can assist you with.
Karthik V.
Quick answer on the phone, easy help with backordered item with a replacement. Very knowledgeable rep on the phone. Have been using CPAP.com for over 10 years now and I never think of going anywhere else.
Reply from cpap.comSep 27, 2021
That's wonderful! Thank you so much for sharing your experience with us! We appreciate your business and hope to hear from you again soon.
Kristen L.
Very happy with Cpap.com. Ordering experience is easy and agent was super helpful and knowledgeable when exchanging masks.
Reply from cpap.comSep 27, 2021
Hi Kristen, We're glad to hear that you received helpful service. We hope to hear from you again soon!
Wieslaw J.
Brandy helped me set up my machine, she was very helpful and professional. 100% satisfied.
Reply from cpap.comSep 24, 2021
Hi Wieslaw, That's great! Please let us know if there is anything else we can assist you with.
Kristen “Kasher” A.
Called in order today. Brandy was helpful, informative and professional. Order completed in less an 5 minutes and received email confirmation before we were off the phone. I'm very happy.
Reply from cpap.comSep 23, 2021
Hey Kristen, Thanks for sharing your experience with us. We hope to hear from you again soon!
customer
I was happy to know you are in my neighborhood. I was dis appointed that your facility is closed to the public! Karla handled my order with precision . I would love to handle my order in person , thus saving myself $8 in shipping. You know that conservation is the key to everyone's heart!
Reply from cpap.comSep 23, 2021
Hi, Thank you for sharing your experience with us! We hope to re-open our store front soon, but will wait until we can be certain of the safety of our employees and customers. Also, please keep in mind that spending $99.00, or more will equate to free shipping to help conserve a few bucks! We hope to hear from you again soon.
Kathy C.
Jennifer J did a terrific job simplifying and guiding me through the complexities of choosing a comfortable replacement for my very uncomfortable cpap mask and helping me find solutions to my problems as a new cpap user. The information she gave me was really a training on the subject. It was useful and to the point in every case. She helped me to find what size mask I need, showed me several choices that would work for me in the future and suggested solutions to the most pressing dilemmas I was facing in learning to use my new cpap. She was courteous, professional, thorough and very patient throughout our conversation. I appreciated her manner and expertise. I left the call feeling reassured and much more knowledgeable. She is an excellent asset to your company.
Reply from cpap.comSep 23, 2021
Hi Kathy, Thank you for letting us know that you received the level of service you deserve! We'll be sure to share your kind words with Jennifer. Enjoy your new mask and we hope to hear from you again soon.
Delbert A.
Was shipped wrong item by computer error on company listing. Called and was connected with Sara(h) A. Sara(h) was polite, very knowledgeable and a joy to talk with. She realized what happen, found the correct item I had ordered and got it shipped out for me in very little time. Sara(h) is as I would say 'She is the very essence of Cpap.com'. Kudos to you Sara(h) A. You are fantastic.
Reply from cpap.comSep 23, 2021
Hi Delbert, We are very sorry that you received the wrong item. Thank you for letting us know that Sarah A., managed to quickly resolve your concerns. Please let us know if there is anything else we can assist you with.
