Excellent
Based on 451 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
451 approved reviews, newest moderated first
customer
Very knowledgeable tech.
Reply from Crime Prevention Security SystemsJan 7, 2020
Thank you so much for the kind words. We are very proud of the quality work our technicians provide. We'll share this with our technical team.
DJ
Although the service from Crime Security has been good, their accounting and billing system is either designed to take advantage of the customer or really is a bad accounting system. They continue use to bill three months in advance which then reflects the balance due for other two months - both of which are future service fees. We will be canceling this service at the end of our contract.
Reply from Crime Prevention Security SystemsJan 7, 2020
Hi DJ, I’m so sorry for your experience with our billing department, but we appreciate the feedback. We are looking into ways to improve and simplify our billing process, and we understand the confusion the current process can cause. We hope that we can earn your confidence again and hope that you’ll reconsider leaving the CPSS family.
Lisa M.
Professional and efficient!
Reply from Crime Prevention Security SystemsJan 7, 2020
Thank you so much for your review. We greatly appreciate your kind words.
D. D.
Ben is an outstanding salesperson, down to earth, and he got along with my dog, (my dog is very protective). Ben explained everything I was getting installed to a tee, with nothing left unanswered. Then there was Landon, very professional, answered all my questions without hesitation, very knowledgeable about the system he installed for me. I could not be more pleased with the whole process form the time Ben came in my door, to when Landon walked out my door. Thank you very much. OUTSTANDING
Reply from Crime Prevention Security SystemsJan 7, 2020
Thank you so much for your 5-Star Review, and your very kind comment about Ben and Landon. We greatly appreciate the honor of being your trusted security provider.
Janitha L.
So far so good no major problems just getting to know the system.
Reply from Crime Prevention Security SystemsJan 7, 2020
Thank you so much for your review and the feedback. We greatly appreciate it. If you have any questions about your system, please don't hesitate to give us a call. 800-949-1799.
Barbara
I asked the cost of replacing the battery and was told $30. What they didn't disclose is the $92 for a half hour service fee. Worse, I was told at that visit I'd need a new updated alarm.com module within the year - $99. I asked if there was any advantage to including the installation while they were here for the battery to save a service fee. The answer was no, the $99 is complete, there is no additional service fee. What crap. And this is exactly why I didn't submit this review when you rushed the survey to me the day after you were here - before I had all the facts. The bill with the additional $92 for service arrived today - three weeks later. Now the story is complete.
customer
Good advice, excellent install for upgrade and repair.
Reply from Crime Prevention Security SystemsJan 7, 2020
Thank you so much for your 5-Star Review, and your very kind comment. We greatly appreciate the honor of being your trusted security provider.
ROBERT
The System has been incredibly easy to use.
Reply from Crime Prevention Security SystemsJan 7, 2020
Thank you so much for your 5-Star Review, and your kind comment. We greatly appreciate it!
