Crazy NeonReviews of crazyneon.com

They wouldn't refund me for a feature they allowed to be customized on their site, never followed up after my order and when I contacted them 3 days later (AFTER the cancellation period) they sent a warning that full rgb customization harms the sign so I said fine remove it and they tried to refund me HALF of what the rgb feature cost me, I went to their site and created the exact same sign without the feature and it was $92 less, they tried to refund me $50. So I disputed the charge and reported to the FTC. They disputed the dispute and said the purchase is valid and guess, what, I never got a sign. Ha! I will get my money back in the long run but not before I do my due diligence on all available resources. This is where lawsuits are born becaue $321 is not chump change.

Total awesomeness from start to finish.

great service. good quality

Three times the price of other vendors and doesn’t honor lowest price guarantee. Represents as a US company but based out of India. Pressured into purchasing quickly, the agent ignored my needed delivery window and shipped early before possible to receive the order. I have to pay to stop the shipping. Go somewhere else asap! They added a note that they gave me $200 off but are neglecting to say it’s because they wouldn’t actually honor their best price match claim written all over their site.

They got the color wrong after a few emails back and forth and what upsets me most is their refusal to take accountability. They just passive aggressively refer to small print somewhere on their site saying colors may vary. I specifically asked for yellow and they sent Orange. That’s not a little varying it’s a completely different color.

This company has its neon sign products made in India at low cost and incredible low production quality/value; you will find this out when you track your order on FedEx... I have seen Open neon signs for less than $50 that are made with higher design/craft standards. Not sure why the company posts fancy images of high-end neon signs with acrylic glass-like coverings over its letters because what arrived by mail is very far from that and of low nature compared to the web images that the company advertises online. I expressed this to customer service and got nowhere. Neither the original or discounted price for the neon sign was fair for what I received by mail. Please call/investigate before ordering to make sure your neon company manufactures their products in USA. That way you actually end up paying for a sign that equates to a quality of work of what you pay in price. I paid way too much for this sign and the quality/craft/condition was not worth what I was charged. Clear ripoff.

AMAZING sign! They did a great job matching the design, and translating the design into neon. It's beautiful, and we LOVE it. Very pleased with both the design process, their customer service, their production times, and the quality of the result. Great service, and highly recommend! The only piece that was unexpected is that the transformer makes a bit of a buzzing sound when it's cycling through the colors. There's no sound when it's paused on a single color, just when it's rotating through colors. Thankfully we don't need the cycling feature, but just a note if someone does need that feature and it's in a small space you might notice the buzzing.

Just to let you know, we have received and installed our sign and are not satisfied with our purchase. To be clear, we are way beyond satisfied and are thrilled, surprised and astonished with our purchase! THANK YOU FOR A GREAT PRODUCT AND EXCEPTIONAL CUSTOMER SERVICE!!