Creative ArcadesReviews of creative-arcades.com

Arcade is built very well. Games are great. Delivery was very well. Driver informed. Knew the unit. Tech support helped me out very well to install game board. I got a custom unit and the graphics are amazing. Highly recommend the TR1 unit. My family of 5 play it all the time.

Good experience overall from Q&A prior to purchase, to timeliness of order (simply follow the directions posted - order before 10/31 if you want before Christmas) pretty straight forward. A tech issue appeared on first boot-up, something came lose in shipping, and the tech support walked me through it and left me his personal cell given he was leaving for the holiday. Very impressive. The only con I would say is to improve the comms while someone is waiting. While I did receive it the week of Christmas, an email stating the status without me having to prompt would have been nice. Once I did ask the response was same day and the tracking information showed up the following day. Again great experience overall and a very well built arcade with modern hardware.

My service requests go days without a response, not even an automated reply. I usually have to send multiple emails. Even when I do connect with someone, they usually don't answer my specific questions. I assume, or I hope, I'm a smaller client for them but it still shouldn't result in poor service or communication. I'm still waiting for a response from 10 days ago to my response to their request for photos of the issue. It just hasn't been a great start to my experience with them - and makes me question submitting for another unit.

I have two issues with buying from Creative Labs. The first is that the vinyl covering of the machine is not professionally done. I have bubbles where the adhesive is not sticking. The second is customer service response to my question was NEVER addressed. The question dealt with the two-player function being inoperatable whereas I cannot use it.

Garbage product. The delay on the screen is so bad. >250ms of input lag and it only runs at 60hz. Although 4k most games on it don't actually display in 4k. Pair that with lag it the thing a piece of junk. Totally unresponsive when i requested a refund. STAY AWAY.

Everyone has been a pleasure to work with. Production delays cause a delay on my arcade, but that seems to be the norms these days. The team at Creative Arcades has been on top of things and always quick to respond with the truth.

Speedy service all the way from California. From customer service to the design department to the delivery guy who actually drives their merchandise all over the country to your doorstep is the 💣. If you deal with any other company after reading this you are definitely missing out !!!The best is an understatement!!!

There was player 4 that had a broke wire, and I had to ask for my stools that I bought 2 weeks after I got my machine. That was a $210 purchase. I received them but I have to get my connectors together. A bit off as ot should have been solid. I'm concerned.