Reply from Creator CampDec 29, 2025
Thank you for taking the time to write such a thoughtful and detailed review. We genuinely appreciate you sharing both what worked and what didn’t from your perspective.
We want to start by saying we’re really glad your kids had an absolute blast and are eager to return. That joy, engagement, and excitement to come back is something we aim for for all our students.
Regarding arrival and signage, we understand how the first morning could have felt confusing. Our emails note that camp starts at 8:30, with doors opening shortly before, and early drop off being a separate, paid option. That said, we agree there’s room for clearer on site signage and reminders, and we’re already improving this for future sessions.
On the playground concern, we take safety seriously. We only use facilities that are approved by our host locations, and campers are always supervised. That said, we appreciate this being raised and will follow up directly with the site to ensure everything meets appropriate standards. We’re also disappointed to hear you didn’t receive a response from the Camp Manager, as that’s not our expectation, and we’ll be addressing that internally.
As for the Lego Animators camp itself, we want to gently clarify our instructional approach. Our programs are intentionally hands on and project based. Rather than lecturing or step by step instruction for hours, instructors model key concepts, demonstrate tools, and then coach students individually as they create. This mirrors how creative tools are used in the real world and allows kids to explore, experiment, and problem solve at their own pace. Some students do come in with prior experience, and in those cases our staff aim to support and challenge them rather than reteach what they already know.
We also want to share that the videos your children created are sent to the email address used during registration (sometimes it can end up in your spam folder). If you didn’t receive them or would like help locating your child’s projects, you’re always welcome to message us directly and we’ll be happy to help track them down for you.
That said, we hear you on wanting more visibility into what was taught and how learning happened. That’s valid, and we’re continuing to improve how we communicate learning goals and outcomes to parents.
We truly appreciate your honesty and the fact that, even with these concerns, you’d consider returning with adjusted expectations. Feedback like this helps us refine and improve, and we’re grateful you took the time to share it.