Average
Based on 821 reviews
Credit Genie3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
821 approved reviews, newest moderated first
Egor S.
The service suited me. I took a loan for a short time, I am satisfied with everything
Reply from Credit GenieDec 22, 2024
We're glad the service worked well for you, and you had a positive experience! Feel free to reach out if you have any questions or need assistance in the future. 😊 Credit Genie Support
Eagle E.
I signed up for credit genie and I knew something was off when they wanted access to ALL of my accounts. So when I went to the next page I was unhappy with this so I tried to cancel and it says that they cannot cancel and delete my information they can only disable it. This is very suspicious and I pray that they do not abuse my personal information although I feel like they probably will. I do not recommend this app! I would definitely try other alternatives-this one is no good!
Reply from Credit GenieDec 16, 2024
We're sorry to hear about your experience. Please get in touch with our customer support for assistance. Then, we can address your concerns and provide more details about account cancellation and data privacy. It's always important to feel secure when using financial services, so don't hesitate to ask for clarification or request further action if needed. Please ensure you cancel your subscription fee before deleting the app as well. Customer Service Link: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
Kathleen M.
I wish to appeal this ruling made today. I am requesting your assistance to appeal to reinstate my Credit Genie Account which was suspended disabled today. Please can you help me? Request: To receive help to reinstate my account - Respectfully said, on 12/12/24, I read when I tried to enter my credit genie app that my account has been permanently disabled. Please tell me: a) WHY this happened?, b) How I may fix it please? and how to avoid this happening in the future. Thank you. I am an excellent CREDIT GENIE CUSTOMER. I WAS UPSET ONE TIME TO LEARN MY PAYMENT WOULD NOT CLEAR FOR FIVE TO SIX DAYS WHEN I HAD PLENTY OF MONEY IN MY BANK ACCOUNT AND THERE WAS NO REASON I THOUGHT. I IMMEDIATELY APOLOGIZED. I WAS WARNED AND FORGIVEN YESTERDAY. BIT TODAY I WAS BANNED FOR LIFE. PLEASE. HELP ME. I wish to appeal this ruling made…credit genie. I said one single word accidentally "bullshit" once (in an email) - one time and I was warned yesterday. I apologized immed. but the next day I was banned HELP!
Reply from Credit GenieDec 13, 2024
Thank you for reaching out and providing additional context regarding your account status. We take all feedback seriously and appreciate your concern. We will thoroughly review your account and the circumstances surrounding its disablement. Once we have completed our review, we will contact you with an official decision regarding the potential reinstatement of your account. To help us locate your specific account, please submit a customer service form and include the email associated with your account. https://creditgenie.zendesk.com/hc/en-us/requests/new. Thank you for your patience as we work to resolve this matter. Credit Genie Support
Ed R.
Never hired this company to do anything intact never heard of them until I saw a charge on my checking account for 3.49.
Reply from Credit GenieDec 1, 2024
We understand your concern and take unauthorized charges seriously. Please contact our support team with details of the charge so we can investigate and resolve this for you promptly. Your security and satisfaction are our priorities. https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
Kate N.
No customer service. My account isn’t even accessible yet they are still taking money from my bank. They are scammers. Stay away and do not give them your bank info.
Reply from Credit GenieDec 1, 2024
We’re sorry to hear about your experience and want to resolve this for you as soon as possible. Please reach out to our support team so we can investigate the issue and provide assistance. Your trust is important to us; we’re committed to making this right. https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
RedBelle M.
One star is too nice. -15 stars! Their customer service non existent. And they disabled my account but still took out money. When I filed a complaint they responded with a generic response.
Reply from Credit GenieDec 1, 2024
We apologize for your experience and understand your frustration. Please allow us to make things right. Contact our support team directly via email so we can thoroughly review your account and address your concerns. Your feedback helps us improve. https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
Saleemah I.
I didn’t even know I signed up for Credit Genie. The more I read reviews, I’m guessing i must’ve signed up for a cash advance loan. I didn’t know that they will take money from my account. MAKE SURE YALL READ THE FINE PRINT. I damn sure ain’t know and I will be disputing the charge.
Reply from Credit GenieNov 24, 2024
We understand your concern and apologize for any confusion regarding our service. All terms and conditions, including potential fees, are outlined for review when signing up. If you believe there’s been an unauthorized charge, we encourage you to reach out to our support team immediately for assistance and resolution. We’ll do our best to help clarify and address your concerns promptly. https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
Steven Parker C.
Well for starters they can stop lying right in their ad. Instant cash advance up to 20$. You know what I've noticed is that THESE "PAYDAY ADVANCE LOAN COMPANIES" WON'T LEND YOU JACK S*** UNLESS YOU HAVE MONEY IN YOUR BANK ACCOUNT! IF I HAD MONEY IN MY ACCOUNT I WOULDN'T NEED A PAYDAY LOAN NOW WOULD I ?!?!?!?!!!!!! THEY'RE ALL THE SAME EMPOWER KEPT NOT TAKING THEIR PAYMENT OUT ON MY PAYDAY WHICH IS WHEN IT'S SUPPOSED TO BE TAKEN OUT BEFORE I EVEN GET MY PAYCHECK THEN THEY CANCEL YOUR ACCOUNT WHAT A****LES! LIKE WHY CALL YOURSELF A "PAYDAY ADVANCE LOAN COMPANY" IF YOU WON'T LEND PEOPLE THAT TRULY AND REALLY NEED IT NOTHING AT ALL?? THEY ALL SHOULD BE ASHAMED BECAUSE JUST BECAUSE SOME PAYS CAN BE NOT SO TERRIFIC OTHERS WILL BE. COMPANIES ARE ALL THE SAME GREEDY LOL EVERY LAST ONE. THE FOOD COMPANIES MAKE THE FOOD SMALLER BUT CHARGING MORE FOR IT, 1 PACK OR CIGARETTES IN PENNSYLVANIA IS NOW ALMOST 13$ !! WHEN I SMOKED MY FIRST CIGARETTE THE WHOLE PACK WAS 85 CENTS! EVERY LAST COMPANY IS OUTTA CONTROL WITH THIS AND DON'T THINK THE REAL PRESIDENT DONALD TRUMP IS NOT AWARE HE IS AND HE IS NIPPING THIS IN THE BUD SOON AS HE'S IN OFFICE.
Reply from Credit GenieNov 21, 2024
We understand your frustration and appreciate you sharing your experience. Our goal is to provide financial assistance to as many people as possible, but eligibility depends on various factors, including income patterns and banking activity, which we reassess regularly. We’re always working to improve our services and make them accessible to more users. If you have further concerns, feel free to reach out through our support channel, and we’ll do our best to assist you. https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support
