CribberryReviews of cribberry.com

Reply from CribberryFeb 7, 2026

We’re truly sorry to hear about your experience, and we completely understand how frustrating it is to receive an order in damaged condition with missing parts. This is not the level of quality or service we want for any family. Please reach out to us directly at [email protected] with your order number and a few photos, and we will make this right as quickly as possible. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Reply from CribberryFeb 7, 2026

Thank you for your feedback, and we are truly sorry for the frustration and uncertainty this delivery delay has caused. This is absolutely not the experience we want for any family. We understand your concern about receiving the package late and worrying about the condition of the items before even having the chance to inspect them. Please know that we are already looking into your shipment urgently, and we would really appreciate the opportunity to make this right for you as quickly as possible. Could you please contact us directly at [email protected] with your order number so we can provide an immediate update and the best resolution? Thank you again for your patience, and we sincerely apologize for the inconvenience

Reply from CribberryFeb 7, 2026

We’re truly sorry to hear about your experience and that the packaging arrived in poor condition. This is absolutely not the standard we want for our families. Assembly instructions should have been included, and we sincerely apologize for the inconvenience. We have now sent the full assembly manual to you via email, and our team is here to help with anything you may need to complete the setup smoothly. Please feel free to reach out to us anytime at [email protected] so we can make this right for you

Reply from CribberryFeb 7, 2026

We are truly sorry for this experience. This is absolutely not the level of service we want for any family, and we completely understand your frustration. You placed your order on 12/7 with Express Shipping, and it is unacceptable that you still have not received tracking or clear communication by 12/21. We also sincerely apologize for the lack of response to your recent emails — that should never happen. Your feedback is taken very seriously, and we are already reviewing what went wrong in the processing and Shipping carriers pickup timeline. Our team is reaching out to you directly right now to provide an immediate update, including the shipping status and the fastest possible resolution. Thank you for bringing this to our attention — we are truly sorry for the stress and disappointment this caused.

Reply from CribberryFeb 7, 2026

We’re really happy to hear that you loved the clean Montessori design and found the bed sturdy — that means a lot to us. At the same time, we’re truly sorry that the assembly process felt frustrating and that the finish wasn’t perfect in a few areas. That’s not the level of experience we want for our families. Your comments are incredibly valuable, and we are actively improving both our instructions and our quality control based on feedback like yours. Thank you again for choosing Cribberry

Reply from CribberryFeb 7, 2026

Thank you for sharing your feedback, and we’re truly sorry for the inconvenience this caused. We understand how frustrating it is to receive only part of your shipment while waiting for the remaining package. Your order was shipped in multiple boxes, and unfortunately, the third package experienced a delay within the shipping carrier’s network. While we do not have direct control over shipping carriers internal response system, we want to assure you that we are here to support you and will do everything we can to help track and resolve the delivery as quickly as possible. This is not the experience we want for any of our families, and we sincerely apologize for the stress this delay has caused. Please reach out to us directly at [email protected], and we will assist you immediately

Reply from CribberryDec 14, 2025

Thank you for taking the time to share your feedback, and we’re truly sorry for the lack of communication regarding your order status. You’re absolutely right — you should have been informed when your crib was ready to ship. We experienced an unusually high order volume during this period, which unfortunately caused delays in some of our updates. That said, we take full responsibility and are actively improving our notification and customer service processes to ensure this does not happen again. We appreciate your patience and feedback, as it helps us improve. If there’s anything further we can do to assist you, please feel free to reach out to us directly — we’re always here to help.

Reply from CribberryDec 14, 2025

Thank you so much for your kind words and 5-star review! 🌟 We’re truly happy to hear that you had a great experience with our customer care. Your support means a lot to us!