Excellent
Based on 52 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As you know...At CR Jewelers Diamond Importers our mission has always been a tradition of trust, high ethical standards, knowledge of our jewelry products and services, fair pricing and value to our customers. No one does "I DO" like we do. We also offer the highest payouts for your unwanted Diamonds & Gold.
CR Jewelers 'Diamond Importers' (crjewelers.com) has 52 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
52 approved reviews, newest moderated first
Ralph
Great service, super friendly and honest people.
Reply from CR Jewelers 'Diamond Importers'Dec 23, 2015
Hi Ralph, Thank you for your 5 star rating, we appreciate your comments! We look forward to serving you again in the future.
Jimena
I was greeted as soon as I walked in and the attention given to me was absolutely incredible. Everything was explained to me perfectly and I got a pretty good deal as well. Best place ever!
Reply from CR Jewelers 'Diamond Importers'Dec 23, 2015
Hi Jimena, YOU were a pleasure to serve! Thank you for your kind comments. We look forward to seeing you in our store soon. Wishing you a wonderful holiday!
Sonia
This was a great experience. I felt secure and they handled my transaction with the greatest professionalism. It was an enjoyable experience and will recommend to all friends and families. Thank you Crj
Reply from CR Jewelers 'Diamond Importers'Oct 21, 2015
Hi Sonia, It was a pleasure serving YOU! Thank you for your kind words and for sharing with your friends and family. We look forward to seeing you at our location once again!
K.G.
My boyfriend and I went to go get promise rings because he is going off to the military. Granted we are young and my boyfriend did spring it on me, so we did look out of place. The woman questioned us right off the bat and the other called security right away. Now we felt obligated to buy something not to look bad. Then while looking for the rings the woman started to rush us like if to say, " dumb kids get out". And trying on was almost not an option, with the guard standing behind you. Any slight movement felt like a take down situation. When we got to the register that's when she become friendly and gave us a half empty silver polish as a "gift". Over all if your under 40 forget about shopping here, unless you are dressed like you came right out of Martha Stewart's catalogs. I do have to say that the ring I got was okay but the ring I loved may have gotten me tackled if I asked to see it.
Reply from CR Jewelers 'Diamond Importers'Oct 22, 2015
Hello KG, We are so sorry to hear about your experience in our store. Your experience is not a typical one in our stores. As you can see from all of our previous reviews our associates are very attentive and helpful with our customers. Can you share with me which mall store location you were in and when you were in our store, there is no mention of it in your review. Whenever a Security Guard is called to one of our stores we (corporate office) receive a notice and we have not received any notification that a Security Guard was called to one of our stores. I would love the opportunity to speak with you about your unpleasant experience. Feel free to contact me at our corporate office, 561-989-9899 ext. 124 and ask for Linda. I would like to get more details and retrain the associate who may have been involved. Thank you and we look forward to hearing from you. UPDATE 10/22/15 - Hello K.G. We have reached out to you and have not had a response back. We were able to track the sale of the ring and customer information and see that your purchase took place in our Coral Square Mall. I spoke with our District Manager who was the woman who waited on you and said both you and your boyfriend were a pleasure to deal with and that she did not call Security as you stated in your review. I called the Security Department in the Coral Square Mall to see if there was a record of them visiting our store that day and there is no record of security coming into the store. We were happy that you did actually purchase your ring from us which we assume is because you loved it not because your were "pressured you would have gotten taken down" as most times that is not a reason someone buys something. If being pressured is a reason for purchase the customer would return the item within a few days, we have no return on record from you. Based on all of the facts we have uncovered we believe your visit to our store to be a positive one which also resulted in a purchase from you and that for some unknown reason you have chosen to slander our associate and company. If you would like to give us any other details or respond to us feel free to do so. My contact information is listed in my previous response. Thank you.
Isaiah
There fast, they also make you feel at home and there reasonable
Reply from CR Jewelers 'Diamond Importers'Oct 8, 2015
Thank you Isaiah! You were a pleasure to serve! We hope to see you again soon.
CAMILA
I loved my diamond ring! My husband picked the right ring to our 10th Aniversary gift! It was perfect!
Reply from CR Jewelers 'Diamond Importers'Sep 10, 2015
Hi Camilla, We are thrilled that you were so happy with your diamond ring! What a wonderful 10th Anniversary gift, you are a lucky woman. We thank you for your business and we look forward to seeing you and your husband in our store soon!
Jessica B.
I recently reached out to CR Jewelers after not seeing them in the local mall I used to go to. I was advised they were no longer at that location but there was a location about an hour from me. I wanted to turn my old gold diamond rings in for cash using their cash for gold option as I had done before. I spoke with Linda Jackson who walked me through a process of sending my rings in and receiving a check for their value shortly thereafter Within minutes Linda sent me a shipping label for me to send my rings off! Within a couple days they were received, and Linda let me know that a check should be in the mail to me within the next day or two. The process was so simply and easy. Linda's customer service to me was outstanding and I would recommend CR jewelers to any and everyone based on my experience!! Upon receiving my check, I was also sent a metal angel to stick in my car. The thoughtfulness that went into that was amazing, and this company truly shines above the rest.
Reply from CR Jewelers 'Diamond Importers'Aug 19, 2015
Hi Jessica, It was a pleasure dealing with YOU! We were pleased that you were so happy with the service you received. We also appreciate your trust in us in sending your gold rings through the mail. We have been doing this for over 34 years and have not had any issues with loss of items through the mail.....it must be the Angel! We appreciate your business and look forward to serving you in the future!
Frank
Had to make a tough decision to sell a golden eagle that had been hanging around my neck for over thirty years. I was unemployed and needed the money.Found a job and really wanted to buy back said eagle.Had a great experience with a rep. named Linda. She was so willing to help me achieve this and soon the eagle will land in the Coral Springs store. Looking forward to once again putting it back where it belongs and would recommend CR Jewelers to anyone. Great experience !! Thanks Again Linda and all the sales girls at CR Coral Square Mall
Reply from CR Jewelers 'Diamond Importers'Aug 19, 2015
We are so pleased that you were able to get your Eagle back also! It was a pleasure doing business with you and we appreciate your kind words. We look forward to seeing you AND your Eagle in our store soon!
