Crowd Street Reviews | Read Customer Reviews of crowdstreet.com

Crowd Street Reviews | Read Customer Reviews of crowdstreet.com

Crowd Street reviews

Showing 14 reviews with 3 stars · Clear filters

Benjamin
Apr 5, 2021
I am extremely disappointed that the K1…
I am extremely disappointed that the K1 tax document for my CrowdStreet fund investment (series V) will not be available until September. I anticipated that K1s from real estate partnerships would arrive late in tax season and possibly create the need to file extensions some years, but September is ridiculous. I will not invest in any other funds on the platform and would advise others to consider this issue. This issue should be prominently disclosed by CrowdStreet.
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Mike
Apr 5, 2021
Very disappointed in the Falcon Point…
Very disappointed in the Falcon Point group. Poor communication, disappointing distributions and they seemed to have given focus on their other projects.
Reply from Crowd StreetAug 13, 2021
Hello Mike, We appreciate your feedback and acknowledge the frustration caused by your experience. Beyond barring poor performing sponsors from the Marketplace, the tools at our disposal are limited due in part to our direct-to-consumer model. We are, however, happy to share that we’re making operational changes to increase our leverage. In addition to our multi-step and on-going diligence and review processes, our Investments team's scope is expanding to include the full lifecycle of the asset. Doing so will give us increased visibility as well as leverage with sponsors, allowing us to set even stricter requirements for reporting compliance during the review process. This doesn’t change the risk inherent in investing, but we do believe it will help increase sponsor accountability. Please reach out to [email protected] if we can be of any additional assistance. Thank you, CrowdStreet Customer Relations
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beg
Apr 5, 2021
Your funding process needs improvement
Your funding process needs improvement Either have a direct wallet payment so we don’t have to run to wire the payment the process will be a lot smoother alao
Reply from Crowd StreetOct 13, 2021
Hello, Thanks so much for your review and feedback surrounding a digital wallet solution. At this time, CrowdStreet does not have this functionality in place, but we appreciate your insights and will share your thoughts with the appropriate team. If you have additional questions about CrowdStreet, be sure to visit our Help Center at https://crwd.st/HelpCenter or reach out to us directly by emailing [email protected]. Thank you, CrowdStreet Customer Relations
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Roby
Feb 2, 2020
CS plentiful deals lacks customer service
Crowdstreet has a large and varied ( location, duration, sponsor, property type...) selection of CRE investments with numerous documents to help you become better educated,platform seems to be well planned for tracking investments made with different sorts to assist in diversification.. Platform seems to be more of a posting board for deals with non existent to limited response from Crowdstreet staff. Phone calls have never been answered out of 5 left messages one call has been returned using their preferred method of interaction, email, out of 4 one has been returned. When attempting to complete forms and fund an investment I need questions answered. Because of the time sensitive nation of funding in order to be included in an investment a wire transfer ($30) is best over ACH (no cost). I have not tried Fundrise at this point but RealtyMogul gives a dedicated person whom I found informed, there to assist and not to sell with great customer service and an unhurried experience. I like some of Crowdstreet but so far after 3 Investments I have to say in my opinion CS lacks in the investor relationship area. CS goes have regional get togethers which I will attend my first this month and expect an informative event and hope it’s not just a sale pitch.
Reply from Crowd StreetJan 11, 2022
Hi Roby, Thanks for sharing this feedback, and we’re sorry that your experience with our team did not meet expectations. We recognize that our past response times left much to be desired, but since February 2020 (the publication date of your review), our Support team has grown substantially. Although we do not currently offer live telephone support, we aim to respond to all customer email inquiries within one business day. We have also expanded content in our Help Center which contains FAQs, video walkthroughs, and additional self-serve resources: https://crwd.st/HelpCenter In regards to your feedback related to funding a deal, CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additionally, your bank account payment features and the associated fees are determined by your financial institution, so you may consider reaching out to your financial institution to further discuss your options. See this FAQ on our website for more information regarding funding an investment: https://crwd.st/FundingAnInvestment We hope that your experience with us has improved since publishing this review, and please know that we’re always here to help! Just email [email protected], and our team will be happy to assist. Thanks again, CrowdStreet Customer Relations
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Brian H.
Jun 7, 2019
Reasonable to use but even if you…
Reasonable to use but even if you express high interest in an offering before its made available, the best deals close before any regular people can get access to them.
Reply from Crowd StreetOct 13, 2021
Hi Brian, Thanks for your review, and we appreciate your feedback on participating in high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription Regards, CrowdStreet Customer Relations
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Joe S.
May 31, 2019
Deal Performance
Platform is very easy to use. I would like access to the status of closed deals that compare actual results to their original projections
Reply from Crowd StreetJun 3, 2019
Hello Joe, Thanks so much for your review (though we hope you'll consider a higher star rating as you get more familiar with our platform). We do track performance of closed, fully-realized deals from our Marketplace, and we publish those results immediately as more offerings are realized. You can see those results here: https://www.crowdstreet.com/marketplace-performance/ If you have other questions regarding Marketplace performance or current offerings, please don't hesitate to reach out to our investor relations team: [email protected] Best wishes, CrowdStreet
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