Crowd StreetReviews of crowdstreet.com

Investments & Wealth
10 E 40th St, Ste 1020, New York, New York

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3.1

Average

Based on 152 reviews

Crowd Street3.1

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About Crowd Street

Crowd Street is a leading platform for direct-access private market investing. The company offers a carefully selected marketplace of alternative investment opportunities that have historically only been available to a small group of people. In addition to providing advanced tools, research, and insights to help investors confidently explore these exclusive opportunities, Crowd Street is also building a member experience rooted in trust and experience – working to further bridge the gap between investment opportunities and our members' financial ambitions. Learn more at https://www.crowdstreet.com/.

Crowd Street (crowdstreet.com) has 152 customer reviews on Folks Told, with an average rating of 3.1 out of 5.

Also known as: crowdstreet.com
Website: crowdstreet.com
Category: Investments & Wealth
Location: New York, New York
Listed on Folks Told: 2026

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About Crowd Street

Crowd Street (crowdstreet.com) has 152 customer reviews on Folks Told, with an average rating of 3.1 out of 5.

Also known as: crowdstreet.com
Website: crowdstreet.com
Category: Investments & Wealth
Location: New York, New York
Listed on Folks Told: 2026

Andrew W.

Jun 23, 2019

Gave them a shot and they blew it....avoid

After laboring through the verification process (which is done through VerifyInvestor.com, which is VERY problematic), I made an offer on an investment, but finally had to retract and close my account due to an extremely unpleasant experience with their customers support (Reed L). I inquired with their about how the investment would be funded (the minute details that are missing from the FAQs), and instead of a professional explanation, I got a very patronizing and disrespectful reply. The problem being that funding with their investment partner required WAY too many moving parts (wiring to a bank, which then wires to another bank and so on). Apparently, this lack of 'integration' is common throughout their invesment partners. They really need to work on this and make the whole process more efficient. They certainly have some attractive offerings. But, I'm happy to do my investing with other, more professional platforms. 01-Feb-2022 Update: in response to CS reply below. Since the time I posted this review, I have learned much too much about CS and its dubious business practices! (search "Investors: Be Careful Walking Down CrowdStreet"). There is no way in hell I will ever give these guys my money. Never!

Reply from Crowd StreetJan 11, 2022

Hi Andrew, We apologize for the frustration you encountered when submitting an offer back in 2019, but we appreciate your honest feedback regarding the experience. Based in part on feedback such as yours, our team has been focused more than ever on providing stellar customer service, and it remains a top priority for us moving into 2022. In addition to hiring additional resources and improving response times, we have also improved our processes and expanded Help Center content (https://crwd.st/HelpCenter) to meet investor expectations. We realize these improvements don’t change your past interactions with us, but we hope this sheds light on the progress we have made. Thanks as well for your feedback regarding the funding process—we acknowledge that the process is less than ideal, and it’s something our Customer Experience team is working to improve. CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additional funding information can be found in this FAQ on our website: https://crwd.st/FundingAnInvestment It sounds like you no longer have an account with us, but if we can be of additional assistance, please email [email protected], and be sure to mention our exchange here on Trustpilot. Thank you, CrowdStreet Customer Relations