Great
Based on 18,887 reviews
Crown & Paw4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
18,887 approved reviews, newest moderated first
Colleen D.
From start to finish, this experience has been exceptional! A dear friend’s pet passed away and this will be the perfect gift to remember her.
Reply from Crown & PawMay 2, 2025
Thank you so much for your kind review. We're truly honored to be part of such a meaningful gift during a difficult time. We hope it brings comfort and beautiful memories of your friend’s beloved pet.
Benjamin H.
I ordered a hoodie for my girlfriends birthday, the site made it easy, excited to see how it turns out
Reply from Crown & PawMay 2, 2025
Thanks so much for the kind words! We're thrilled to hear the ordering process was easy for you, and we can’t wait for you (and your girlfriend!) to see the hoodie. We hope it makes her birthday extra special!
Robin F.
The artwork is phenomenal. I have several pieces of art from Crown and Paw of several different pets. All of the pieces are magnificent. Recently, I ordered a painting of 3 of my pets that passed on standing at the Rainbow Bridge. The painting is heart warming and a great rendition of these beloved pets. I also ordered 2 mouse pads of this painting but was sent 2 gaming pads. Not sure if the error was mine or theirs. But they made good and sent me 2 mouse pads free of charge. I truly appreciate the attentiveness of customer service. I highly recommend this company and I will certainly use them again.
Reply from Crown & PawApr 7, 2025
Thank you so much for your heartwarming review! We’re truly touched by your kind words and thrilled to hear how much you love your artwork, especially the Rainbow Bridge painting—it means the world to us to help honor your beloved pets in such a special way. We’re also so glad we could make things right with the mouse pads, and we appreciate your understanding. Our customer service team is always here for you, and it’s a joy to know we’ve made a positive impact. Thank you again for your trust and continued support—we can’t wait to create more meaningful keepsakes for you in the future! 💖
Mayuresh H.
Website did not work as expected. Had to submit order manually via Emails. A phone call to expedite the process would have been helpful.
Reply from Crown & PawApr 4, 2025
Thank you for your feedback, and we’re sorry to hear about the trouble you experienced while placing your order. We understand how frustrating it can be when things don’t go as expected. It sounds like there may have been some confusion with the ordering process, and we truly appreciate your patience in working with us via email to get everything submitted. While we don’t currently offer phone support, our team is always here to help quickly through email and live chat, and we’re happy to guide customers step-by-step when needed. Your feedback is important to us, and we’ll take it into consideration as we continue improving the experience for our customers. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Jennifer C.
Didn't get the opportunity to add notes about how if like my portrait personalized
Reply from Crown & PawApr 4, 2025
Thank you for your review, and we're sorry to hear you weren’t able to include your personalization notes. Currently, there isn’t a dedicated section for adding special instructions during the ordering process, but we really appreciate your feedback and will definitely share it with our team as a suggestion for improvement. In the meantime, if you ever have custom requests or notes for your order, please don’t hesitate to reach out to us directly at [email protected]—we're always happy to help and make sure your artwork turns out just the way you envision it!
Holly S.
Updated response based on the trolling from the company: There is more to the story. In addition to them not being able to locate my return I would also like to highlight the: Lack of response time after ordered placed. Incorrect communication about items on website. In addition to them not being able to locate my item sent to their warehouse. If only they spent this much time looking for the item instead of searching the web for bad customer reviews! —— The experience was very disappointing. The lack of communication and transparency of their processes have made me want to share my experience. When the order was placed the communication to me stated that I would be approving the design which did not happen. In a follow up email 3 weeks later from Adam, he explained that this wasn’t for the product I ordered, however, the communication on the website was inaccurate. They took over 2 weeks to respond and the item arrived late as they could not meet their posted delivery times. There are other companies out there with great products with much better customer service. One of the worst online experiences I have ever had.
Reply from Crown & PawMar 18, 2025
We’re truly sorry to hear that your experience did not meet expectations. Customer satisfaction is very important to us, and we completely understand your frustration. After investigating your case, we found that the return was sent without a tracking number, as confirmed in our email conversation and per our return policy stated on our website. Unfortunately, without tracking, we have no way to verify if the package has arrived at our warehouse, as we rely on the carrier’s tracking system for confirmation. While lost returns are rare, we always recommend using a tracked delivery service to ensure safe and documented arrival. However, as we truly want to find a solution that works for you, we’d like to offer you a VIP discount code as a goodwill gesture. Please let us know how you’d like to proceed, we want to make this right and ensure you have a positive experience with us. Looking forward to your response! ___________________________________________________________________________ Update: I just sent you an email and would love to help resolve this issue for you! 😊 Please check your inbox when you get a chance, and feel free to reply with any questions. I'm happy to assist and make sure we get this sorted out for you! Looking forward to hearing from you! 💛
Michelle S.
We love honoring our past pets with their own portrait that reflected their personalities. This will be the third time we’ve ordered. Looking at their portraits always make us smile. Their portraits have a special place in our home.
Reply from Crown & PawMar 9, 2025
Thank you so much for your kind words and for trusting us to create these special portraits for you! 🐾💛 It truly means the world to us to know that they bring you joy and honor your beloved pets' personalities. We love being a part of preserving those cherished memories, and we’re so grateful for your continued support. Your thoughtful review made us smile—thank you for making us a part of your home! 😊💖
H.S.
I placed the order in the second week of December, we are at the end of February now and it never arrived. I was refused a refund and assured that a new shipment was sent. All the shipments are traceable for a bit and then alway disappear without leaving the US. I have ordered multiple items from the US that arrived without any issues so this unfortunately feels like a scam. Very disappointing.
Reply from Crown & PawMar 1, 2025
We sincerely apologize for the delay and any frustration this has caused. We completely understand your concern and want to assure you that your replacement order has been issued and is on its way. We understand how important it is for your package to arrive in a timely manner, and we truly regret the inconvenience this has caused. If you need further assistance, please feel free to reach out at [email protected]. Thank you for your patience, and we appreciate the opportunity to make this right for you.
