Excellent
Based on 68 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Boutique in Los Angeles. We carry 100% Authentic Chrome Hearts and other high quality apparel, jewelry, accessories & gear.
Crown Forever (crownforeverla.com) has 68 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 4 reviews with 1 star · Clear filters
JC
I explained in another review and the multiple emails that have gone unanswered. You sent me incorrect items and didn't send items listed as sent (a month after they were ordered), and you haven't responded or acknowledged my messages seeking a resolution for this. Will be filing a chargeback and contacting attorney general soon.
Chizuru F.
I purchased three items under the promotion “buy 3, get 1 free,” but the free item was not included in my shipment. I emailed customer service on August 27 regarding this issue, but my message has been ignored. If the free item is not going to be shipped, then there was no reason for me to buy three items in the first place. Please reply to me immediately.
Reply from Crown ForeverSep 15, 2025
Hi Chizuru, thank you for your feedback. We issued a full refund for the missing promotional item (credited at full price to your card) and sent you an email confirmation. We also noticed you placed a second order with us, which we appreciate. As a small business, we sometimes make mistakes, but we always act in the genuine interest of our customers and would never seek to mislead.
Esther
They just sent me a notice to return an item I really wanted to buy without any prior notice to me. So when I asked them why, they didn't even respond, which was so absurd.
Reply from Crown ForeverMay 23, 2025
Esther, We sincerely apologize for the confusion. The nununu backpack item was mistakenly marked unavailable because it was located in our showroom and not our warehouse during our location move and stored elsewhere. During the time of packing your order, we issued a full refund for the item. Once found, we returned it to inventory. You’re welcome to reorder it now—it’s actually available at a lower price than before, and we’ll include free 2-day shipping to make up for the inconvenience. Thanks for your understanding, and we hope this helps!
NF
We ordered 4 outfits, 3 of the outfits were tulle dresses which arrived with tulle so crinkled and messed up to the degree that the dresses are unusable - we reached out to support email and got no response.
Reply from Crown ForeverMay 7, 2024
Dear Niyati, Thank you for taking the time to share your feedback with us. We truly value all feedback as it helps us improve our service. We're sorry to hear about the inconvenience you experienced with your Tutu Du Monde dress. Rest assured, we've taken immediate action to address your concerns. Firstly, we've sent you a return label to facilitate the process of returning the dress. We understand how important it is for our customers to receive products in perfect condition, and we apologize for any disappointment caused. Regarding the condition of the dress upon arrival, we want to assure you that all Tutu Du Monde dresses are meticulously packaged in their original packaging. However, we understand that occasionally, due to handling during transit, some items may require a light ironing upon arrival. We apologize for any inconvenience this may have caused. Additionally, we've initiated an investigation into the possibility of a delivery company issue. It's unfortunate that despite our best efforts in packaging, incidents like damaged boxes can occur during transit. Please know that each package is insured, and we're committed to ensuring that you receive the quality product you deserve. As a small, family-owned local business, we strive to provide the best possible service to our customers. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to resolve this issue promptly. If you have any further concerns or require assistance, please don't hesitate to reach out to us. We're here to help. Warm regards, Crown Forever Customer Support
