Excellent
Based on 398 reviews
Crua Outdoors4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Crua Outdoors (cruaoutdoors.com) has 398 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 32 reviews with 4 stars · Clear filters
GUS S.
They answer all my questions about my purchase, my purchase will be used as soon as possible. I’m thinking about the duo how easy it is to set up .
Reply from Crua OutdoorsMar 19, 2025
Hi Gus! Thank you so much for the service review. We look forward to continuing to serve you and get you into a tent!
Curtis C.
Great customer service through Crua. Quick to respond and knowledgeable.
Dave F.
Very quick response to a query , order shipped and tracking info available 👍
Reply from Crua OutdoorsMay 8, 2024
Thank you Dave for your Review! Happy Camping, CRUA
Sally J D.
I love Crua tents, and the support was great but they had advertised their lightweight tent at the wrong weight (it double what it was supposed to weigh). They were very sorry and have put that right now and refunded me but it was a waste of time.
Reply from Crua OutdoorsApr 16, 2024
Thank you Sally for your review. We apologize again for the inconvenience. We fixed that mistake since then, thank you again for bringing this to our attention!
Joseph Vessecchia I.
Great product!
Reply from Crua OutdoorsJun 28, 2022
Hello Joseph, Thank you for your review! Happy camping, Tarah Schlueter Customer Service Manager
Aaron T.
While there have been shipping delays, the customer service has been very good!
Reply from Crua OutdoorsMar 23, 2022
Hello Aaron, I have sent you an email with an update on your order. Please let me know if you have any questions. Kind regards, Tarah
Obdaddyo
Quilt issue was not thoroughly addressed. I e-mailed concerning 3 issues with a quilt. Only one issue was addressed, the others were not mentioned. I fixed one issue regarding the the bungee "clip thing" that tightens the center and ends. The suspension issue I'll deal with later. Regardless, I still like and use your products. Thanks, Ivan.
Reply from Crua OutdoorsMar 22, 2022
Hello, I am sorry all of your questions were not addressed. I am looking into your email and will send a follow up with answers to your questions. Thank you for your feedback and support. Kind regards, Tarah
Kevin B.
The tent was amazing! However after going down some rocks I noticed the bag for the tent got torn up a bit after only the first hike
Reply from Crua OutdoorsOct 12, 2021
Hi Kevin, Thank you for sharing your feedback with us we really appreciate it. I am very sorry for the inconvenience. I will arrange for a replacement bag to be sent you asap. Best wishes, Niamh Crua Team
