Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
304 approved reviews, newest moderated first
Tammy C.
Do not book anything with this company. They want to cheat or steals your money.. cruise was cancelled but say I am not entitled to a full refund as previously stated. I will have to get a lawyer involved with this. Spent 5800.00 for cruise and I expect to get my full refund. Carnival cruise line should not associated with such poor representation. I paid in full with good faith only to be cheated.
TERRY W.
this company and cruises.com are not nice people to do business with. they will take advantage of you every chance they get. do not use them. use anybody else, you will be better off.
Maleta S.
You have a inside cabin and it doesn't have the gratuities on them. The other have outside cabin and paying alot more money than you are for the inside cabin, so you don't have the pre paid gratuities on the booking.- This is their email to me after we booked and paid 5 different rooms... We were all promised it was included!!! FYI Friends DO NOT USE Cruise.com ... DO NOT BOOK - Cruise.com will offer you a promotion and then take it away if you do not book an expensive unit. Go directly with the Cruise line for a better deal!!! They have messed up our group more than once and refuse to make it right! The last email telling me, we did not spend enough money??? They say this but take it away... Balcony Blowout: Free Pre-Paid Gratuities + Up To $2,000 Cash Back
Joy W.
Can’t agree more with the others. There is a Cruises.com and Cruise.com. I got confused with the two and mistakenly booked with cruise.com. The agent was rude and the price was different from the one listed on the website and there is no bonus offer Like they advertised. Big mistake!
Tee M.
I don't like this cruise company I will always book directly with the cruise line. They have over 20 min or longer wait time to answer you calls, They give false quotes. WILL NOT USE AGAIN
Debbie
So far very disappointed. I have never booked by a cruise company only through specific ships. This was first time. Burt Turlington was our rep. First I specified that we wanted a queen room and quiet. We paid a medallion price and when I went to register the Princess line customer service told me I paid high and got an average room. We had a twin room confirmed and were right by the elevator. Thanks a lot for NOT taking care of us.Then I called you back had to wait and there was nothing you could do. Wow why did I bother
Vanessa F.
I book all my cruises through Cruise.com. They have always been the best price. They have always honored all the promotions they have offered me and they are great about adjusting the price when it goes lower. I have booked at least 10 cruises through them. Cruise.com is my go to.
Crypto G.
This outfit booked me on a cruise with 5 adults in one interior stateroom! When I received the email confirmation and realized what they had done I went directly to the cruise line website and booked 3 rooms for almost the same price. Now, when I call to get a refund of my deposit, they hang up on me.
