CruiseboundReviews of cruisebound.com

Reply from CruiseboundOct 14, 2026

We’re sorry your plans for this sailing ended this way. We reviewed your account, and it seems that your original cancellation request was not processed because you expressed concern about the cruise line's cancellation policy. The reservation stayed active while we waited for your confirmation to proceed. The reservation was later canceled after a dispute was opened on the payment with your card issuer. Since the funds are part of that dispute, your card issuer is the party that can confirm the outcome. If you’d like our team to take another look, please email us at [email protected]. Sincerely, Cruisebound

Reply from CruiseboundSep 21, 2026

Hi Thomas, Thank you for taking the time to share this. Every reservation follows the cruise line's own terms, including their deposit terms and final payment deadline. When final payment isn't received by that date, the cruise line cancels the reservation and retains the deposit under their cancellation policy. The funds stay with the cruise line so please rest assured that Cruisebound did not keep your deposit. That said, you shouldn't have been caught off guard by the deadline, and we'd like to look into what reminders reached you before it passed. Please email us at [email protected] so our team can review your reservation directly. Sincerely, Cruisebound

Reply from CruiseboundSep 9, 2026

Hello, We're so sorry for confusion around your booking, and the worry this caused. The good news is that your reservation is active and confirmed. Our team has since spoken with you to confirm that, walk through the refund on the duplicate that was cancelled, and get both your Cruisebound and cruise line confirmations into your hands, along with help getting into your cruise line account. We hope you have a wonderful sailing, and if anything at all comes up between now and then, we're here at [email protected]. Sincerely, Cruisebound

Reply from CruiseboundSep 9, 2026

Hi Larry, Thank you for the feedback, and we're sorry this was so difficult. You shouldn't have had to wait on hold and then wait again for a callback, and we've addressed it with the team. On your payment request, our team did contact the cruise line directly on your behalf and was told the change could not be processed because the booking was paid in full and past final payment. We understand you were given a different answer when you called them yourself, so our offer to set up a joint call with the cruise line still stands. Please reach out to us at [email protected] and we'll get that scheduled. Sincerely, Cruisebound

Reply from CruiseboundJul 29, 2026

Ariana, we're truly sorry for the loss of your father, and for the runaround you've experienced since. Your refund is approved and on its way, and a member of our team has already reached out to you directly to apologize properly. This wasn't the experience any family should have, and we're using it to fix how we handle cases like this. Sincerely, Cruisebound

Reply from CruiseboundJun 9, 2026

Hi Luke, Thank you for the feedback, and we're sorry the storm disrupted your sailing. We understand how disappointing it is when ports you were looking forward to are missed. We did everything we could to help here. When you first reached out, our team reviewed your booking and escalated it to our Resolutions Team, who contacted the cruise line directly on your behalf to ask about a refund or credit and offered to set up a joint call with them. We also pointed you to the right channels to recover your excursion costs onboard. While we always advocate for our customers with the cruise lines, itinerary changes during severe weather, and any refunds or credits tied to them, are ultimately at the cruise line's sole discretion. If there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. Sincerely, The Cruisebound Team

Reply from CruiseboundMay 8, 2026

Hi Robert, We're very sorry to hear about the frustration this cancellation caused, especially with a new job on the horizon. Cancellation penalties are set by the cruise line and based on how close to the sail date the cancellation occurs. That said, our team escalated your concern directly to NCL, and was able to recover an additional refund for you as a one-time courtesy. We were glad to connect with you by phone to walk through the details and finalize a resolution together, and please don't hesitate to reach back out if anything else comes up. Regards, Cruisebound

Reply from CruiseboundApr 14, 2026

Hi Tom, We are here to help, but our team has been unable to get in contact with you. Please ensure you are reaching us at our official channels, found at https://www.cruisebound.com/contact-us. Regards, Cruisebound