Crunch FitnessReviews of crunch.com

2 years of good service then over $300 taken from my bank account without authorization. I was told last Fall they would put it towards training. Reluctantly I agreed. Last week the new manager in Swansea mass. told me my advanced payment expired. She is rude. Very immature at customer relations. What they did is a felony and I intend to pursue MY MONEY

Brand new gym in my area, and it is already having issues. The lockers are controlled by a central system, which went down. Then today, their scanners were down, so they had to get your phone number. Their guest policy is terrible, requiring my guest to fill out a form every time. The children at the front desk are rude and on their phones. Way too many red flags to keep a membership there.

Do not fall prey to the $9.99 offer!!! It is a fraud offer!! Once they have your bank or credit card number. Massive fraud charges will start to appear on your account. If you dispute, your credit score will be have serious impact. They will make it impossible to cancel the membership. File police report immediately after detecting fraud to avoid future fraud billing. Avoid giving out your bank account number and / or credit card number. If you do, you may end up facing massive fraud charges!! Specially do no sign up for Personal Training Sessions, they will make it impossible to cancel and massive fraud billing. Most importantly beware of con artist Sue Smith (the Fraud manager at Windsor, Ontario, Canada) in charge of fraud billing. Members should collect all evidence including pictures before initiating membership cancellation. Do not leave your children unattended at Crunch Fitness and they are at serious risk when you try to cancel the membership.

This company engages in unethical billing practices to include not distributing contracts to the customer, lying about what the contracts state and upon request, printing contracts with a font much too small to read. The personal trainer claimed to be trained to accommodate a specific ailment but constantly attempted to force me to complete exercises that could render me unable to walk, requesting I send him the exercises I should be doing?????? Cancellation attempts are ignored and met with lies and continuous deceit.

I have never written a review in my life before. BUT PEOPLE MUST BE WARNED. This is the worst establishment in human history. They will overcharge you, they will charge you past the date they stated they would, and all of the managers will lie about your billing and account information. My first issue happened a month after registering for personal training, where they were charging me double the amount agreed upon, and withdrawing it directly from my bank account. After this issue was resolved (difficultly), months later, at the end of my personal training, they withdrew an extra two months of money directly out of my bank account, after my contract ended. Their management are a bunch of liars and the company is a SCAM. PLEASE AVOID CRUNCH AT ALL COSTS. They only care about taking people’s hard earned money. They also have a ”NO REFUND POLICY” no matter the circumstance, even if it was their fault, because of their negligence to your account, or their unethical business practices. The gym and washroom as well as change room facilities are also very disgusting, outdated, and not well-kept. Their personal trainers are uninformed at the least, and neglectful of injuries at the worst. Their business practises are Unethical. So please, everyone proceed with caution. DO NOT get scammed by Crunch. Avoid them at all costs.

Rude front desk staff Asked to help

If I could give this place zero stars, I would. The customer service is rude and it’s run by a bunch of kids most of the time. When it finally came time for me to cancel my membership, they told me I had to give a 30 day notice in which I had to make another payment and then I could cancel. they wouldn’t let me cancel my membership until I paid $30 right then and there that wasn’t due for another month!

This gym overcharged me and I have been trying to get my money returned since the beginning of April. I’ve given them proof with zero communication from them. VERY UNHAPPY!! Would have considered returning at a later date to use this facility but will never go again.