Crystal Quest Water FiltersReviews of crystalquest.com

Industrial Supplies
175 Chastain Meadows Court #100, Kennesaw, Georgia

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4.3

Great

Based on 155 reviews

Crystal Quest Water Filters4.3

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About Crystal Quest Water Filters

Pioneering water filtration technology since 1994We make high-quality water the standard.Crystal Quest has designed and hand-assembled water filtration systems in Georgia since 1994, under an ISO 9001 quality management system. We build everything from a countertop pitcher to full-scale desalination, and because we are the manufacturer, we match each system to the water it will treat instead of selling one product to everyone.Find the right system Talk to a specialistSince 1994Founded in the USAISO 9001Quality management systemNSF-certifiedComponents in every systemWhy customers choose Crystal Quest✓Designed and hand-assembled in the USA. Our systems are engineered and built in Georgia, not imported and relabeled.✓Built under ISO 9001, with NSF-certified components. A quality management system covers how every system is designed, assembled, and tested before it ships.✓Guaranteed Performance. When we recommend a system for your water, we guarantee the contaminant reduction it was chosen for.✓Factory-direct pricing. You buy from the factory that designs and builds the system, so there is no distributor or reseller markup in between. We pass that saving to you.✓Fast, free shipping. Most orders ship within a day or two, and residential orders over $150 ship free within the lower 48 states.✓Commercial and industrial grade, at every size. The same engineering and quality that go into our commercial and industrial systems go into every whole house and point of use system. A small system gets the same expertise as a plant.✓Matched to your water. Our specialists size a system from your water source, your concern, your space, and your flow needs, whether it is a home, a business, or a plant.✓Real people, for as long as you own the system. We do not just sell you a system. Our U.S. based specialists are with you every step of the way, by phone, email, and chat: choosing the right system, installation, and the ongoing care after it, for as long as you have it. Every system carr

Crystal Quest Water Filters (crystalquest.com) has 155 customer reviews on Folks Told, with an average rating of 4.3 out of 5.

Also known as: crystalquest.com
Website: crystalquest.com
Category: Industrial Supplies
Location: Kennesaw, Georgia
Listed on Folks Told: 2026

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Monica S.

Sep 1, 2026

No Good

Extremely disappointed with this system and the customer service. We have had this system for a year, since building our new home, and it has been nothing but constant problems. It wastes an unbelievable amount of water, and despite reaching out to the company several times, we still do not have a solution. They have sent us replacement parts with no instructions and no technician to install them. When we asked how to wire one of the parts, they sent us a picture showing it wired incorrectly. Then, when it didn’t work properly, we were told it was wired wrong—which was based on the incorrect instructions/picture they had provided us. We have repeatedly asked for a technician to come out because, while the system is currently running, it is wasting a TON of water into our yard. We are also going through approximately two bags of salt every two weeks, which is clearly not right. After an entire year of dealing with this, we still have not received a proper resolution. We have been patient, contacted them multiple times, and done everything we have been asked to do, but the same issues continue. A system that is supposed to make things easier has instead been a constant headache, costing us unnecessary water and salt while we continue trying to get someone to actually diagnose and fix the problem. After a year, we should not still be troubleshooting a system that was installed in our brand-new home.

Reply from Crystal Quest Water FiltersSep 1, 2026

Hi Monica, We understand why such a lengthy troubleshooting process has been frustrating. After reviewing the complete history, however, I also want to clarify that the initial membrane restriction was not diagnosed as a failure of the RO system itself. The system initially operated without the pretreatment recommended for the incoming well water. The raw feedwater was subsequently reported at approximately 41 grains per gallon of hardness, an extremely significant level of hardness, and laboratory testing identified silica and other scale-forming conditions. Without proper pretreatment, water with this level of complexity can rapidly foul an RO membrane, restrict purified-water production, increase concentrate flow, and require more frequent softener regeneration. Once those conditions were identified, Crystal Quest provided the recommended silica-dosing equipment and a replacement membrane at no charge other than shipping. We also sent Kevin to your property at our expense to work alongside your plumber and evaluate the system onsite. That diagnostic could not be completed because the pump required replacement, so we subsequently provided a replacement pump and motor, along with the necessary fittings and check valve, at no charge. Our team has also spent considerable time providing phone and remote troubleshooting throughout this process. We recognize that one replacement shipment required additional fittings and that a later representative’s departure contributed to an unfortunate lapse in communication. We sincerely regret those service gaps. At the same time, the documented history does not indicate that the RO system itself was responsible for every issue encountered, particularly the initial membrane fouling that was consistent with scaling from the untreated feedwater. The latest flow readings still deserve a proper evaluation. Our team remains prepared to review the feed pressure, membrane and concentrate-flow settings, recirculation, silica-dosing operation, and softener programming with you through the existing support channels. Furthermore, I will personally push this forward internally so that we can resume the evaluation without further unnecessary delay. A senior member of our team should be in contact with you tomorrow to coordinate or move this forward to resolution. I want to emphasize that none of this is intended to minimize your experience or frustration. I understand why the pace and repeated troubleshooting have been disappointing, and I sincerely apologize for the unsatisfactory experience you have had so far. We remain committed to identifying the remaining issue and working toward a satisfactory resolution, and we hope you will give us the opportunity to complete that process.

About Crystal Quest Water Filters

Crystal Quest Water Filters (crystalquest.com) has 155 customer reviews on Folks Told, with an average rating of 4.3 out of 5.

Also known as: crystalquest.com
Website: crystalquest.com
Category: Industrial Supplies
Location: Kennesaw, Georgia
Listed on Folks Told: 2026