Bad
Based on 289 reviews
CSC ServiceWorks1.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.
CSC ServiceWorks (cscsw.com) has 289 customer reviews on Folks Told, with an average rating of 1.2 out of 5.
289 approved reviews, newest moderated first
Kathy
Seriously, they lost a class action lawsuit for illegal fees but continue to steal! I have a washer and dryer and they collected $180 over three months and after illegal fees and such, I received $29 back. That doesn't pay for the utilities to run the machines. They are a horrible company.
Eduardo G.
Worst company ever. I’m still waiting for the appliances since December and they just postpone and postpone the installation!!!
Reply from CSC ServiceWorksJan 31, 2024
Hello, Thank you for contacting CSC ServiceWorks/Appliance Warehouse and informing us of your customer concerns. We are truly sorry your appliances were not delivered in a timely manner. On behalf of the company, I would like to investigate the matter further, if needed. Please email [email protected] and include a copy of your Google review, first and last name, account number, phone number associated with your account and detailed description of customer needs. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
Reeta P.
This company is preying on us lol. They need to be shutdown ASAP. They've essentially robbed me several times and take months just to give you a refund. The company overall is a joke. The machines Rarely work yet I think it's hilarious that the machines are still capable of collecting your money. The refund process is Trash. You can only request maybe a few at a time and like I said earlier they take forever to give it back. Currently they owe me a measly $16.50 because one day I had issues with not just one but two washer rooms here in my complex (we have 3 but the 3rd is too far of a walk). After consistently reaching out to them about the refund, they also claimed they couldn't find my email that was connected to the account until I sent a screenshot...which was odd. For this to be an amenity included in my rent that I work my ass off for every month...the complex is better off removing the washers completely.
Reply from CSC ServiceWorksJan 31, 2024
Hello Reeta, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and a copy of your review, the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. If assistance is needed with the refund as well, please provide your account information. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
Daniel A. S.
I have had numerous problems with this company. They own air pumps at gas stations all over Denver and none of them work. I spent $15 trying to fill my tires at 3 different machines and just ended up with a flat tire. I had to put on my spare in order to get home. This company should be shut down. Shame on them.
Reply from CSC ServiceWorksJan 31, 2024
Hello Daniel, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. Please review the following refund resources: • Consumers can report lost funds within 1-2 business days of losing the funds and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time. Keep in mind, some gas stations that are partnered with CSC are responsible for providing consumers with refunds. • The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time. • Large refunds requested online with no information about how the funds were lost are not able to be approved. Each machine utilized has an ID number registered to the Gas Station account. • Any time funds are lost in one machine, you may use the online form within two business days, if possible. The consumer or the gas station owner is responsible for calling in a report of order machines. CSC cannot know machines are out of order at a location unless reported. For additional help and resources, please visit the Help Section – CSC ServiceWorks (cscsw.com) on our website or call 1-844-272-9675. Regards, CSC ServiceWorks
Marta G.
Absolute crap. Fix your machines and your app. 2 loads of laundry cost me triple what it should have. One machine didn't work at all and another kept stealing time. The washers are always a guess but you guys screwed those up too. Thanks for nothing. Thieves.
Reply from CSC ServiceWorksJan 31, 2024
Hello Marta, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
Becky
I truly hope that any company considering using this system in their laundry room will read these reviews before deciding, otherwise, I sincerely believe they will regret it if they sign a contract with them. My apartment complex uses them and over half the washers and dryers do not work and have never worked since I moved in 6 months ago. They are old and worn out and it's impossible to get your laundry done unless you wait until the middle of the night because there aren't enough working machines to accommodate the number of tenants. This mobile app has stolen from me. They charged me money once when I was trying to scan the barcode on the dryer, it charged me money just out of nowhere and I had to call my bank to remedy it. If you pay for a load and the appliance doesn't work, it takes weeks to get a refund. They offer you some bs reward and send you a link of spam crap from China or some place that tries to sell you cheap garbage nobody needs. This is the worst experience I've ever had in a laundry room hands down. I have no idea how this company stays in business and I'm even more baffled as to how in the world they were able to convince any management company to use their service. It makes this apartment complex so ghetto and I'm planning on moving somewhere else as soon as my lease is up. I wouldn't even have given one star but there's no option for choosing 0 stars.
Reply from CSC ServiceWorksFeb 2, 2024
Hello Becky, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
Stacy J.
Oh my goodness make this app go away and let the old way of quarters or card swipe return ( anything but CSC)the machines give error codes and when you contact customer service for a refund they flat out don't respond They pretend to send some 30.00 gift and so they send you spam mail and scam you for a fun bonus. Total opportunists!
Reply from CSC ServiceWorksFeb 2, 2024
Hello Jane, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. The type of payment system at a property is what was ordered by the property. We advise you to contact them if you are dissatisfied with the options available. If there are current machines not functioning and assistance is needed with submitting a service request, please email [email protected] and include the full property address where the machines are located, the machine ID number of each machine and describe the error each machine is experiencing. Please review the following refund resources: • Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over some time. • The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time. • If you utilize the CSC Go or CSC Pay Mobile applications, you need to request a refund via the mobile app (by using the service request feature in the app) instead of the online form, as you will be directed to the app. Large refunds requested online with no information about how the funds were lost are not able to be approved. • Any time funds are lost in one machine, you may use the online form within two business days, if possible. • If two or more machines are used, please call us at 877-264-6622 to report the machines and request a refund I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
A..
I am utterly dismayed and frustrated with my recent experience with CSC ServiceWorks. This company has shown a complete disregard for customer service and accountability. I purchased a $30 reload for my laundry card, and it turned into a nightmare when the card malfunctioned immediately, displaying a persistent "card read error." What ensued was an endless loop of unfulfilled promises and sheer negligence. I followed their process to the letter, sending the card back for a refund, but all I have encountered since then is a wall of silence. Despite their confirmation of a refund process, I have yet to see a penny of the $37 I'm owed. Calls and emails go unanswered, leaving me feeling completely ignored and disrespected. Their lack of response and failure to issue a refund as promised is not just poor service; it's a blatant disregard for basic consumer rights. It's been months of futile attempts to get my money back, and it's clear that CSC ServiceWorks has no intention of resolving this issue. I warn others to steer clear of CSC ServiceWorks. Their handling of my case has been nothing short of appalling. A complete and utter letdown.
Reply from CSC ServiceWorksFeb 2, 2024
Hello Atilio, Thank you for reaching out to CSC ServiceWorks. It was confirmed your concerns were successfully resolved. We hope to serve you better in the future. Regards, CSC ServiceWorks
