CubeSmart Self StorageReviews of cubesmart.com

You can improve by keeping the rates more steady, increasing the rate by almost $15 dollars ever six month is not good. The turnover of customers is unbelievable. Yeah getting them in at a good price then raising the rate every six month doesn't make sense to me

⭐ 1 Star – Predatory Rate Increases, Zero Added Value CubeSmart’s business model appears to be nothing more than systematic price gouging. They raise rates every six months by more than 25%, with no explanation, no added services, and no increase in benefits whatsoever. The unit stays the same. The access stays the same. The service stays the same. Only the price skyrockets. There is no justification for these increases other than exploiting customers who have already moved their belongings in and are inconveniently “locked in.” This is not inflation. This is not market adjustment. This is a deliberate, recurring cash grab. What makes it worse is the complete lack of transparency or accountability. No improvements, no upgrades, no communication—just a notice saying “pay more or leave.” That is not customer service; it’s coercion. If you value fair pricing, honesty, or basic respect as a customer, look elsewhere. CubeSmart treats long-term customers as targets, not partners. I will not be renewing and strongly advise others to think twice before doing business with a company that rewards loyalty with repeated, unjustified rate hikes.

Raised the amount again, ridiculous policy for late psyments ( not only a charge but they out another lock on and it’s a pain to get it removed). I will be moving out soon.

I am submitting this complaint regarding CubeSmart’s handling of my long-term storage account at the 82 Fair Street location. I was a customer from 2004 through 2025. Following CubeSmart’s acquisition of the facility in 2017, my rent was raised incrementally from $436 to $915.76 for the same unit, without meaningful notice or justification. During this same period, CubeSmart significantly reduced services and maintenance, including diminished climate control, closure of restrooms, removal of on-site staff, infrequent cleaning, and prolonged security gate failures. In November 2025, CubeSmart claimed my automatic payment card was denied. My bank confirmed no charge attempt was made. CubeSmart refused to reattempt payment, required in-person payment, imposed penalties, charged a $36 administrative fee, and threatened lockout and auction. The issue was an expired card, which they refused to update. Notices were allegedly sent to outdated contact information that CubeSmart also refused to correct. After more than 20 years of uninterrupted tenancy, I was treated with indifference and hostility. These practices appear designed to generate additional fees and revenue rather than resolve issues fairly. I believe CubeSmart engages in systematic price gouging and punitive billing practices that disadvantage long-term customers.

The facility is clean, people are relatively helpful. I've had a unit there for a few years. The rate increases are annoying but they are spelled out in the contract terms. The biggest annoyance is the security I don't know how they could make it better but my unit has been broken into a few times and things stolen. So the biggest advice I can give is do not store valuable electronics in it. But CubeSmart themselves do what they say they will, and are pretty professional and friendly.

Started renting the smallest space they offer in late August. $92 a month. They jacked it up to $120 in January. What a joke. Should have been same price for a year, that’s what they implied when we signed. Then immediately jacked up the price. Stay away from this facility. Hand carts are missing or broken, trash everywhere outside the main entrance. Very poorly run and intentionally misleading advertising and office personnel. I’d never have signed up if I knew my rate would explode 30% in a few months. Is the rate going to go up another 30% in another month??? Beware of this place and company.

Terrible communication, rude staff, gate never works, and insane price increases every 6 months (we're talking 44% at 6 months, which annualizes to 88%). This is totally out of touch with the marketplace, the neighborhood, and the industry. The local office plays it off as though their hands are tied, and pass you off to corporate, and corporate doesn't seem to care about customer satisfaction, let alone retention. Very unfortunate way to treat renters who pay on time, intend to store long term, but are subjected to rude staff, unmaintained premises, and unfathomable rate increases.

got my storage unit today in salem mass. and bill the g. m. was very helpful and pleasant to deal with. he answered all questions and showed me my unit and explained all that i needed to know. he had a great attitude and was patient and accomodating. it made the whole experience a positive one. it's nice to deal with people like this for a change. would definitley recommend this location if you need storage space,bill was very professional and customer friendly!