CubeSmart Self StorageReviews of cubesmart.com

We just completed a 1400 mile move. It went smoothly and without any problems. A good portion of this success can be attributed to Terrance Rokosh, the manager of store 0427. I have been in contact with Terrance for the past 6 weeks. He was accommodating and very knowledgeable. Our household items arrived before we did and Terrance ensured that they were safely stored in our unit. As long as you have employees like Terrance and General Manager Penny Burton, you will have continued success.

Montgomery unit is very nice. The truck they have is so super helpful. Couldn’t have moved with out it. The storage units has a very nice restroom make and female comparable to holiday inn guest restroom. People were very nice and very helpful.

Rented second unit July 5, 2019, previous manager was a great lady who gave consistent, professional service. This is my experience on Jul 5. 1. Arrived at 10AM, signed contract and paid. Online price was $82.70 but was charged $103.00. The agent was unable to correct the price and needed to have billing agent make corrections, promised to take care of it. 2. First unit had a water leak and 2 30' Shaker style oak kitchen cabinets ($800.00 each) developed black mold, the mold had grown into the grain of the wood permanently discoloring the cabinets in the affected areas. Adjacent unit also experienced water/mold damage. 3. Second unit 2 feet from office door, manager closed office at 5PM and said good bye. At 5:02 I realized I had not received the metal plate to secure my unit and called requesting on site agent be contacted. 4 Customer service operator had difficulty comprehending my request, I had to explain 3 times and request supervisor. 5. Onsite agent refused to provide lock and to talk with me. At 5:10 I called back with same request, onsite agent refused to answer phone, I made 2 additional attempts. My unit was left open and unsecured. 6. Left messages for Regional Manager, was told call back would occur within 48 hrs. No call back has occurred after 65 hrs, left message for Divisional VP 7. I have a rash from mold exposure on my neck, arms and torso. 8. The onsite manager made no attempt to contact me or apologize 9 I have been a customer for over 1 year on auto pay via credit card. 10. Passing my 72hr wait for District VP July12, 2019

Cube Smart at 968 Mass Ave in Boston is the WORST storage facility! Do not rent from them. They were shut down last summer for a day or so by the City of Boston because they had homeless people living in storage units which is against the law. Their solution to the problem was changing the hours - without notifying anyone - from 6am-10pm to 9:30am-6pm M-F, 8:30am-5pm on Saturday, and 11am-3pm on Sunday. However, they didn't change the rent. Now you have to sign in to the office and leave your ID - like a license. They also lied about it and said the City made them set these new hours but I take to the City's manager and she said the City had nothing to do with it. The facility has always been dirty and it smells bad, and they have moths which ate up our beautiful oriental rug. We didn't leave before because it's so expensive to move. However, when they raised our rent yet again, that was the final straw - we were paying $440 for a 10x20. We went to another facility and are now paying $220. If we could give them minus 5 stars we would.

I rented 3 temperature controlled units for a year from the Frisco, TX location while I was building a house. When we went to move our belongings, one of the units had developed a crack in the floor, whereupon termites had emerged. The termites infested and ruined many of our belongings including a Sleep Number bed valued at over $1500. The “manager” of course claimed no responsibility or authority to rectify the issue and referred me to the corporate office who then referred me to their insurance carrier. They explained that the “small print” on the back of the contract absolved them from liability from damage by insects, rodents...and so they refused ANY consideration, even after I spent thousands of dollars renting unfit facilities and then incurred thousands in damage that was due solely to their negligence. I may not have had a legal claim but they showed no ethics or sense to “do the right thing”. DO NOT use CubeSmart, find someone else who has a social conscience and sense of loyalty to their customers.

My daughter and I rented a unit in Manvel Texas Tammy Hall Was very friendly and very helpful In making our move less stressful and pleasant experience she took the time to make sure the unit we had met our needs and was very professional .Would definitely recommend this cube smart storage in Manvel Texas.

I am so very pleased with CubeSmart storage all around service in the the store on Main Street in Summerville South Carolina staff has been extremely supportive and kind not to mention they care I had the opportunity to speak to the district manager and he has totally giving me the satisfaction that I desired with my problem i had I have heard some horror stories about storage companies one especially Public Storage and I'm telling you it is a big big difference when dealing with CubeSmart storage they truly stand up to their reputation and they have the best customer service ever thank you so much to the district manager for calling me back fast quick in a hurry I will tell anyone if you need a storage for a short time or long CubeSmart is the way to go you get a good cubic space and you pay smart 😉 continue to keep up the great work and thank you so much for your service Miss Valarie Martin

This is the worst company ever! Do not rent here! My facility has had three or four different managers in the last 6 months all due to a horrible regional manager. They will always treat the customer like he is second-best and the company is always right. Monica Edwards is the absolute worst!! Corporate will never stand behind their managers, nor what they say or do oh, so there's very little point in discussing anything with anybody. If you call the 800 corporate numbers, you will get a phone center that promises to pass along your request via email, but you will never get a call back. The whole company is a house of cards and a scam! Stay away