Reply from Cudoo.comOct 11, 2021
Thank you for your review.
We value our relationship with our partners. We strive to deliver a cost-effective learning platform for businesses and entrepreneurs to build and grow their brand by offering over 800 online courses in various disciplines. We are very proud to have made it possible for anyone to get started with their white-labelled platform, complete with content ready to sell, all while keeping the fees among some of the lowest in the industry.
To address your feedback: our email communication shows that we have explained the offer, including what you were getting as part of the white-labelled platform. We were upfront with the fact that it wasn't possible at the time to swap images or update unit prices yourself and that it was something that needed to be done from our side.
Additionally, you asked us to add more diverse course pictures, which we agreed to do. We repeatedly asked you to provide these to make the required changes, but we never received them.
We created a custom white-labelled LMS platform, hosted on our cloud servers, configured it to match your brand and made everything ready for you to start selling. You read and signed an agreement detailing the process, and we completed the work according to that agreement. However, we were disappointed to receive a request for refund months later. At the same time, the platform remained active this whole time.
We extended you the offer to keep the platform completely free of charge, with no further fees for a year, meaning that you would keep all the profits for yourself. Furthermore, based on the fact that the work has been completed, and as an exception, we offered you a partial 50% refund.
Regrettably, you have dismissed the offer.
Management at Cudoo.com