Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances reviews

1,225 approved reviews, newest moderated first

Naren
Jan 31, 2024
Pls kindly reply to my earlier post
Pls kindly reply to my earlier post. I have provided the details requested and also sent several emails to support AT cupids.coms and hello AT cupidfragrances.com. But I see no response from anyone. POOR PRODUCT QUALITY. POOR CUSTOMER SERVICE. PLS DONT BUY THIS PRODUCT.
Reply from Cupid FragrancesFeb 18, 2024
Hello Naren, I have reviewed your previous post and no order details were provided. Would you be kind to send them again? Thank you. The Cupids Team
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Mark T.
Jan 31, 2024
Scam scam scam
I ordered this on a Facebook advertisement and I have heard absolutely nothing. They are very quick to take your money and deduct it from your credit card and then there is no honest customer service attempts. The product has not been shipped, I have no tracking number, I have reached out to customer service and they just do not answer you. If you purchase this product you must be aware that you may not get a product or you may not get a product in a timely way and you most certainly will not get any communication from them. I have read some of the responses here by the company and they are just trying to be nice although they know they cannot keep up with customer demand and customer service. They should not be taking orders if they are not going to fill the orders and if they are not going to communicate honestly with the customers. I have tried to reach out to them via email and I will not do so again. What I will do is contact my credit card company and they will file fraud charges against this company. Make sure you spread the word and above all do not buy this product! Now your response is for me to assist you with the order in other words you want me to do more work to look things up and explain things instead of having your own customer service people do what they are getting paid to do and answer emails. If your people do not fulfill each and every order then obviously people are going to get disappointed and angry. You need to fix the order and you need to find out what to order problem was. I am not going to do anything. I will contact my credit card company and that's it. Because I have verification that I have emailed you twice. Credit card company will get my money back.
Reply from Cupid FragrancesJan 31, 2024
Hello Mark, Thank you for reaching out to us, and I apologize for the frustration you've experienced. I'm deeply sorry for any inconvenience caused by the lack of communication regarding your order. To assist you further and investigate this matter thoroughly, could you please provide me with your order details? Specifically, I would need the order number or any other information associated with your purchase. With this information, I'll be able to look into the status of your order and provide you with a resolution as soon as possible. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you ordered in a timely manner. I understand your concerns, and I assure you that we are here to address them promptly. Once again, I apologize for the inconvenience, and I appreciate your cooperation in resolving this issue. Please feel free to reply to this message with your order details, and I'll assist you further. The Cupids Team
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Brandon G.
Jan 30, 2024
I paid for over a $100.00 worth of…
I paid for over a $100.00 worth of their product and didn’t receive anything they have no customer support number and they do not respond to email. Worst customer service!
Reply from Cupid FragrancesJan 31, 2024
Hello Brandon, Thank you for reaching out to us, and I apologize for any inconvenience you've experienced regarding your order. We understand your frustration, and we want to assure you that we take your concerns seriously. Upon reviewing your account, I see that an email was sent to you with an update on the status of your order. Please check your inbox, including your spam or junk folder, for an email from us. If you haven't received it or if you need further assistance, please let us know, and we'll be more than happy to assist you promptly. We value your business and aim to provide you with the best possible customer service experience. Thank you for your understanding and patience as we work to resolve this matter. The Cupids Team
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Jd W.
Jan 30, 2024
Terrible customer service tried to…
Terrible customer service tried to modify order instead we give discount and that was last email got back in response to that and then tried to get order canceled before it being shipped which it hasn't yet. Terrible company all around. Never recommend it or it's product
Reply from Cupid FragrancesJan 31, 2024
Hello JD, Thank you for reaching out to us, and I apologize for the frustration you've experienced. I'm deeply sorry for any inconvenience caused by the lack of communication regarding your order. Upon reviewing your account, I see that an email was sent to you with an update on the status of your order. Please check your inbox, including your spam or junk folder, for an email from us. If you haven't received it or if you need further assistance, please let us know, and we'll be more than happy to assist you promptly. We understand your concerns, and we want to assure you that we take your feedback seriously. Our goal is to provide you with the best possible customer service experience, and we apologize if we have fallen short of your expectations. If there is anything else we can do to assist you or if you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help. Thank you for your understanding and patience as we work to resolve this matter. The Cupids Team
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Brent R.
Jan 30, 2024
Amazing sent and you don't need much…
Amazing sent and you don't need much vary strong and more then worth buying
Reply from Cupid FragrancesJan 31, 2024
Hello Brent, Thank you very much for your kind words! We're thrilled to hear that you're satisfied with our product. Your satisfaction is our top priority, and we're committed to providing you with high-quality products and excellent customer service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us. We truly appreciate your support and look forward to serving you again in the future. Thank you for choosing us! The Cupids Team
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Patrick T.
Jan 30, 2024
Very nice product !
Very nice product ! Exceptionnal service !
Reply from Cupid FragrancesJan 31, 2024
Hello Patrick, Thank you so much for your positive feedback! We're delighted to hear that you're enjoying our product and that you're pleased with the service you received. Providing exceptional service is a top priority for us, and we're thrilled that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We truly appreciate your support and look forward to serving you again in the future. Thanks again for choosing us! The Cupids Team
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Jean-Marc B.
Jan 29, 2024
Looking forward to the results
After writing many emails to the company to know were my order was the I paid for over a month ago. And an honest review. I am happy to say that the Cupid has finally answered my email and my order has been tracked down and is being processed. I suppose the are overwhelmed with orders or they suffered a computer glitch. The most important is that my order is being processed and will be sent out soon. And if the product does what it claims I foresee reordering and recommending the product to others. Looking forward to the results. Thanks Cupid 😉
Reply from Cupid FragrancesJan 29, 2024
Hello Jean, We sincerely apologize for the inconvenience you've experienced with your order. Our team takes customer satisfaction very seriously, and we regret that you haven't received the level of service you deserve. We want to assure you that your order is not lost, and we have taken immediate action to address the delay. An email containing an update on your order status has been sent to you. We understand your frustration and appreciate your patience as we work to resolve this matter promptly. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. The Cupids Team
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James K.
Jan 27, 2024
I to have been waiting for weeks for my…
I to have been waiting for weeks for my order. All I get, like others on these reviews is fake tracking numbers and email messages saying my order is out for delivery; all bull***t. To whomever reads these reviews, I would not recommend ordering this product because you most likely won't get it. Now let's see if I can get my money back? I wish I read the reviews at first.
Reply from Cupid FragrancesJan 29, 2024
Hello James, We sincerely apologize for the inconvenience you've faced with your order. We understand your frustration, and we are actively working to resolve the issue. An email has been sent to you with a detailed update on the status of your order. We appreciate your patience and are committed to ensuring a swift resolution to your satisfaction. If you have any further concerns or require additional assistance, please feel free to reply to the email, and our customer support team will be more than happy to assist you. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. The Cupids Team
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