Reply from CuraYouMar 6, 2026
We're truly sorry to hear about your experience. This is the opposite of what we want for our customers, and we take it seriously.
Red light therapy is documented in thousands of peer-reviewed studies to have anti-inflammatory effects, so we were genuinely concerned to read this. That said, a small number of users who are particularly sensitive do experience a brief adjustment response in the first few sessions, a temporary increase in discomfort as the body responds to the new stimulus. This is similar to how muscles can be sore after starting a new exercise routine, and it typically resolves on its own within a session or two. Reducing session time can also help minimize this while your body adapts.
If you were using the Cura OralRevive Elite™, occasional discomfort can sometimes be caused by the mouthpiece fitting tightly against the gums, causing irritation. Applying a small amount of coconut oil to your gums before each session can help significantly with that.
As for our messaging, our 60-day guarantee is designed to give you enough time to experience real results, not a promise that every condition resolves within 60 days.
We can't find any order under your name, so please reach out to us at [email protected] so our medical experts can look into what may have contributed to your experience, whether that's session duration, fit, or any other factors (such as medications or concurrent treatments).