CurologyReviews of curology.com

Reply from CurologyJun 1, 2020

Hi Tawanda, I'm SO sorry you've had issues with your shipment! Please contact our support team at [email protected] and they'll be more than happy to assist you. Unfortunately due to COVID, there can be some issues with shipments, but we'd love to take a look into this for you. Hope this helps! Best, Victoria & The Team @ Curology

Reply from CurologyMay 27, 2020

Hi Soledad, I'm so sorry you haven't seen the results you've wanted! It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, it differs from patient to patient. Your Medical Provider is a great source for information, so feel free to message them if you have any questions. If you'd like, you can also read more about purging here: https://curology.com/guides/skincare/purging/ Once again, I'm so sorry and I do hope you find something that works for you! 💜 Best, Victoria & The Team @ Curology

Reply from CurologyMay 27, 2020

Hi Ana, All of our Dermatology Providers are either: board-certified dermatologists, physician assistants, or nurse practitioners, so rest assured; you're in good hands! It's also not uncommon to have an "initial breakout" when beginning prescription acne treatment, and your provider will be happy to give you suggestions. We offer a free trial to keep Curology affordable, and give everyone a chance to try it! I'm so sorry you were unhappy with your experience, and I do hope you find something that works for you! 💜 Best, Victoria & The Team @ Curology

Reply from CurologyMay 20, 2020

Hi Sophia. I'm so sorry that you had to go through all of that! However, I'm SO glad that Curology has brought your confidence back and has cleared your skin. I hope you continue having an amazing journey! 💜 Best, Victoria & The Team @ Curology

Reply from CurologyMay 18, 2020

Hi Nakita, As a subscription service we will continue to send product as long as the account is active according to the plan selected upon signup! And we have no way of gaining access to your financial information other than what was provided to us upon signup. You can always email [email protected] with any questions. Best, Victoria & The Team @ Curology

Reply from CurologyMay 20, 2020

Hi Macy Rose, Thank you so much for reaching out and letting us know about your concerns! I'm sorry to hear that you are feeling frustrated with your experience at Curology. Let's see if we can clarify a few things for you. First, please know that it would be unusual for your skin to develop a tolerance to a skincare product, or that a product would lose its effectiveness. Instead, it may be that the specific cause of your acne changes over time. Your Curology medical provider can work with you to identify possible triggers of new breakouts and provide recommendations for how to address them. Second, it's important to understand that despite treatment, breakouts can still occur from time to time. With proper treatment, though, these breakouts tend to be minimal and short-lived! With that said, if you do not find that our products are working for you, we completely understand, and you may be better served by an in-person dermatologist. If you need help finding an in-person dermatologist, you can ask your primary care physician or other local healthcare provider for a recommendation, or visit the American Academy of Dermatology site: https://www.aad.org/find-a-derm. We only want what's best for you! We hope you find that information helpful. Please message your curology provider if you'd like to discuss this in more detail. Best, Victoria & The Team @ Curology

Reply from CurologyMay 11, 2020

Hi! I'm honestly sorry that you haven't seen the results you wanted with Curology. I can completely understand that frustration. That said, we are not trying to scam people by saying it takes the 6 weeks - this is medical advice straight from our dermatologists. The fact that you were able to clear your skin in 3 days with something else is amazing! But it sadly isn't true for many. Additionally, we aren't here to scam people out of product. Our small bottle holds 12mL and our larger bottle holds 24mL. If you feel that amount was not in your bottle please do email [email protected] so our team can help! 💜 Best, Victoria & The Team @ Curology

Reply from CurologyMay 8, 2020

Hi Em , I'm so sorry that you've been unhappy with the amount of product in our bottles. We try to be transparent about the size of our bottles. Our 1-month bottle holds 12mL and our 2-month bottle holds 24mL. We recommend applying a thin layer in order for the bottle to last the month. As for billing, you can either sign up for billing once every month or once every two months. You can change your plan by logging into your account and clicking on your name. Go to "Plan" in the right hand corner, and you can edit from there. If you click on "Shipments" and scroll down to "Manage Your Shipments", under "Next Set", you can see when your next set is scheduled to be shipped out. I'm SO sorry about the confusion, and I hope this helps! 💜 I do appreciate your feedback and will make sure this gets back to our team. Best, Victoria & The Team @ Curology