CustomgenieReviews of customgenie.com

Reply from CustomgenieAug 11, 2026

Thank you for taking the time to leave us this review! We're so glad the site made it easy for you to design your order. That's really helpful feedback about wanting a larger preview and seeing the color imprint before finalizing — we'll be sure to pass that along to our team as we keep improving the experience. Thank you for shopping with Custom Genie, and we look forward to your next order!

Reply from CustomgenieAug 4, 2026

Hi Joan, Thank you for taking the time to share this with us! We're sorry to hear the name badges didn't match what you were expecting in size and font — that's definitely not the experience we want to give you. We want to make sure your order arrives exactly as it should, and our customer service team will be reaching out to make this right and get you badges that match what you had before. Thanks for your patience!

Reply from CustomgenieAug 4, 2026

Thank you so much, Laura! We're so glad you're happy with your Custom Genie name tags. See you again on your next order!

Reply from CustomgenieAug 4, 2026

Hi Cassidy, Thank you for reaching out and letting us know about this — that's not the standard we hold ourselves to at Custom Genie, and we're sorry for the mix-up with your order. Our customer service team has already been in touch to get this sorted out and make sure you receive the correct order. Thanks for your patience!

Reply from CustomgenieAug 4, 2026

Hey, thank you so much for taking the time to write this! We're so glad Custom Genie could get this to you quickly and that you're happy with the quality. See you again on your next order!

Reply from CustomgenieJul 29, 2026

Hi Theresa, Thank you for taking the time to share this feedback, and we're sorry to hear the website made it difficult to reorder a badge to match your previous order! That's definitely not the experience we want for you. The good news is there are a few ways we can make this easier on our end. Our Custom Genie customer service team will be reaching out to you directly to help get this sorted and make sure your reorder matches exactly what you need.

Reply from CustomgenieJul 28, 2026

Hi Jack, Thank you for sharing this! We're so glad Diego was able to track down your previous order and get things sorted quickly. We'll be sure to pass along your kind words to him — great customer service is what we strive for. Thanks for your patience, and we look forward to serving you again!

Reply from CustomgenieJul 24, 2026

Thank you for the feedback! We're so glad you found the website easy to use and thorough — that's exactly the experience we aim to provide. Thanks for choosing Custom Genie!