Reply from Customhiphopofficial LLCApr 22, 2025
We are deeply disappointed and, frankly, outraged to read your review on Trustpilot. Your comments are filled with baseless accusations and deliberate attempts to smear our reputation, and we will not stand idly by while you spread falsehoods about our business.
Firstly, let’s address the delivery issue: our records clearly show that you explicitly selected the "contactless delivery" option at checkout. This choice, which you made, means it was your responsibility to retrieve the package after delivery. The tracking information confirms that your package was delivered as per your instructions. Any loss that occurred afterward is a direct result of your decision, not our negligence. We have all the documentation to prove this—your order details, delivery confirmation, and your selection of contactless delivery. If you believe otherwise, we challenge you to provide evidence to support your claims. Without proof, your accusations are nothing but empty slander, unfairly tarnishing our hard-earned reputation.
Secondly, your claim that we told you to "f*ck off" and failed to file a claim is an outright lie. Our customer service team operates with the utmost professionalism, and we have no record of any such interaction. In fact, we made every effort to assist you with the missing package, but the contactless delivery option you chose limited our ability to intervene further. You agreed to these terms at checkout, and now you’re attempting to shift the blame onto us with fabricated stories. This is not only unjust but also a clear attempt to defame our business. We are appalled by your dishonesty.
As for your remarks about our shipping costs and product quality, we take immense pride in offering competitive pricing and high-quality products. And since you brought it up, let us set the record straight: your derogatory comment about “low quality China gear” is both ignorant and hypocritical. The reality is, many American businesses—including the ones you mentioned, IceCartel and Harlem Bling—source their products from China. I know exactly which suppliers they work with, and I can tell you that a vast majority of goods sold in the U.S., even those in Trump Tower under your former President Trump, are proudly manufactured in China. This is a global standard, not a mark of inferiority. Your attempt to use this as a point of attack is baseless and reveals your lack of understanding. All you’re doing is spreading rumors with no substance—just empty words from someone who has nothing credible to offer.
In the meantime, we will be reporting this review to Trustpilot for investigation, as it violates their policies on defamation and misinformation.
Your behavior is a disgrace, and we will not let it go unchallenged. We remain committed to delivering exceptional service to our customers and will continue to uphold our integrity despite your malicious attacks.
