Custom Truck One SourceReviews of customtruck.com

The truck is great and the buying experience was easy. My certificate of origin was lost and I had to use my original 30 day tags even though they were five months expired before I finally received my new certificate of origin.

It was good people to work with

Brian McCormick has done everything he said he will do. This feels like a company I’ll be working with for a long time.

Always top notch service. Referral always coming from us. Best customer service

The ONLY reason I am giving one star is because I'm not given the option of negative stars. I bought a brand new Demag 120 truck crane from Custom Truck One Source about 4 years ago. The crane was located in Texas, and Custom Truck hired drivers to deliver the crane to my shop here in Union, MO. The drivers either weren't instructed, or wrongly instructed by Custom Truck, on how to operate the truck crane and drove it all the way from Texas to Missouri with the transmission in DM Mode which is only supposed to be used when operating the crane on job sites. Because of this, we began having issues with the transmission and clutch as soon as we began using the crane on job sites and informed Custom Truck who said they were noting it. We contacted them several times after to inform them of transmission & clutch problems and they'd send a mechanic to clear the error codes and said they checked the clutch (we've since learned that was an outright lie) and always said they were noting it, but reported that once the codes were cleared, there wasn't much else to do except pull the transmission and motor to see what needed to be replaced and that I'd be without a crane for 2-3 months. I asked if we could wait until winter to do that, and they confirmed we could. Once winter rolled around, and I reached out to get the repairs scheduled, I was told that they couldn't get parts due to COVID but would let me know when parts became available. About a month ago, while setting up on a job site, the transmission and clutch froze up and the crane became inoperable. I called Custom Truck that day, talked to Zach Boss and he said he'd call back within 24 hours. Nothing. I've called SEVERAL TIMES and only been able to speak with someone a couple of those times. I spoke to a mechanic who said he'd send us copies of all our service tickets - we never got them. Spoke to a guy named Joe Ross who said he was looking into it and would get back to me - that was 4 days ago and still haven't heard anything. Now, no one there will answer my calls. You'd think when someone spends over a million dollars on a crane that Custom Truck would hire competent drivers to deliver it, AND, that if they'd keep their word when they said they'd take care of damages caused by the incompetent drivers.

Work well with us, equipment is built very well. Flexible finance options and responsive people.

Couldn’t be happier with Wayne Kenny. Excellent customer service, always responsive and trustworthy.

Working with Darryl out of the Union Grove, WI location and trying to figure out what size and type Bucket Truck would best fit the work we do was a great experience! Darryl is a genuine great sales guy and responds very quickly to any questions you have. I would recommend Custom Truck One Source to anyone who thinks having great customer service is very important like I do.