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Custom Truck One Source Reviews | Read Customer Reviews of customtruck.com

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Tools & Equipment
Custom Truck One Source

Custom Truck One SourceReviews of customtruck.com

Tools & Equipment
7701 E 24 Hwy, Kansas City, Missouri

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4.8

Excellent

Based on 742 reviews

Custom Truck One Source4.8

Reviews742 About Contact

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Rating breakdown

5 star89%
4 star5%
3 star2%
2 star1%
1 star3%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Custom Truck One Source

Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.

Custom Truck One Source (customtruck.com) has 742 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: customtruck.com
Website: customtruck.com
Category: Tools & Equipment
Location: Kansas City, Missouri
Listed on Folks Told: 2026

Contact & location

(855) 719-0455
customtruck.com
info@customtruck.com
7701 E 24 HwyKansas City, MO 64125

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 86% of reviews.
Most recent review: October 2026.

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Custom Truck One Source reviews

742 approved reviews, newest moderated first

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Mark B.
Dec 24, 2020
Very good experience!
Very good experience!
Reply from Custom Truck One SourceJan 4, 2021
Thanks for the 5 stars, Mark! -JC
Report
John H.
Dec 23, 2020
Seamless transaction
Seamless transaction. Very responsive.
Reply from Custom Truck One SourceDec 23, 2020
John, glad to hear everything with smoothly with your purchase. Thank you for taking the time to give us your feedback. Have a very Merry Christmas! -JC
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JAY W.
Dec 18, 2020
Rich is a great guy to work with and an…
Rich is a great guy to work with and an Asset to your company! Happy holidays!
Reply from Custom Truck One SourceDec 23, 2020
Thank you for the great feedback, Jay! We'll be sure to let Rich know! Thank you for your business. Merry Christmas to you! -JC
Report
Travis T.
Dec 18, 2020
Our bid process took an unusually long…
Our bid process took an unusually long time from past experiences with ted at Cranewoks/Rentalworks. It was also wrong due to LoadKings calculations more than once. Final numbers also were wrong prior to wire transfer. In all the process was very disconnected from the past. I deal with them quite often, and I am to assume this was due to them brokering the deal and Custom being new to the process. We pick the truck up Monday, so hopefully all goes well. Thanks for assistance.
Reply from Custom Truck One SourceDec 23, 2020
Travis, I am so sorry you had a negative experience. We take feedback very seriously and I want you to know I've passed this on to your sales rep and the Regional Sales Manager as well as the Regional VP. -JC
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Fuel Delivery C.
Dec 16, 2020
Great purchase experience
Great purchase experience. Would highly recommend! Thank you Matt Strazzere for your promptness and superb communication.
Reply from Custom Truck One SourceDec 16, 2020
Thank you guys for the great feedback. Matt is one of the best guys to work with. Glad everything went well and we appreciate your business! -JC
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Robert
Dec 16, 2020
Custom truck one
Working with Brendan was simple and easy. He gave us exactly what we were looking for and was very punctual. I would highly recommend custom truck one.
Reply from Custom Truck One SourceDec 16, 2020
Robert, thank you for the feedback! Glad you were able to find the perfect truck. Brendan is great to work with. We appreciate your business and the 5 stars! -JC
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Peter G.
Dec 15, 2020
Custom Truck One Source has been great
Custom Truck One Source has been great. With the help of salesman Jay Bornstein we were able to build our own version of the perfect bucket truck for our needs right down to the smallest details. I highly recommend doing business with these guys if your serious about trucks.
Reply from Custom Truck One SourceDec 17, 2020
Peter, I'm thrilled you were able to find the right bucket truck! Jay is great to work with. Thank you so much for your business and for taking the time to give us your feedback. -JC
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WILLIAM E.
Dec 15, 2020
Service is good
Service is good
Reply from Custom Truck One SourceDec 18, 2020
William, thanks for the feedback and 5 stars! -JC
Report

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