Reply from CysterWigsAug 9, 2019
Hi there.
Thank you for your review, we love to hear from our Cysters about what they like and what they feel we can improve on.
I am happy to hear that you are satisfied with the customer care you have received; our CCHD team works hard to make sure your experience with CysterWigs runs smoothly.
Please allow me to take a moment to explain why this return/inspection fee is a practical policy.
By the time we process, fulfill, and ship your order, we will have utilized the labor of at least six different employees. Add to that the shipping and sales tax (which we pay on behalf of our customers most of the time), and the wholesale cost of the product (which is usually $100 or more for a single synthetic), and you can see that by the time a single wig reaches your door, we've already invested quite a lot of money into just getting it to you. We would lose all the profits that these orders would generate if people did this without keeping money in the store via exchanges, so we charge fees specifically to avoid this situation.
We often tell people that if you need to try on a lot of stuff before you buy, brick-and-mortar stores are honestly your best bet. While online prices are lower, they are often lower because you, the client, accept more of the risk for items that may or may not work for you, and you do 100% of the research and styling on your own. Another trade-off is that you have to wait to see the product, whereas you often get to try on and walk home with your hair on the same day at a B&M. Brick-and-mortar salons charge more because they remove this guess work while also helping to customize the hair to fit you better. They have much less overhead than an online retailer and they have more ability to give you hands-on help.
Another thing to consider is a mixed solution of the two. It might suit you to get the primary wig experience at a B&M, and then once you know what works, you can move into buying online to save some money.
We are here to help you on this journey that we know can be a little overwhelming. Feel free to give CCHD a call or email for questions and advice, they are happy to assist you in any way that they can.
Thank you for your support.
