Poor
Based on 692 reviews
DAI Post2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
692 approved reviews, newest moderated first
Rebekka S.
My notifications came in a good manner, I got excited. But then all of a sudden, although we were home, the notification "delivered" came. But no parcel. This was an expensive delivery all the way from across the oceans. Very disappointing.
Kendall B.
Absolutely appalling experience with DAI—not once, but twice. In June, my supplier sent me a parcel with the correct address details clearly displayed, yet DAI returned it to the sender for no apparent reason. I reordered the same item, and unfortunately my supplier used DAI again. The parcel was shipped at the beginning of July. Mid-July, DAI contacted me to query the address. I responded the very same day, clarifying the business name, but after that the parcel seemed to disappear. I called DAI four separate times. Each time I was told the matter had been escalated, yet no one could provide an estimated delivery date or any meaningful update on where my parcel was. After more than a month in transit, the parcel finally arrived on 6 August—only after I threatened to lodge a complaint with the ACCC. Their tagline is “Every parcel matters.” Based on my experience, that simply isn’t true. Poor communication, no accountability, and unacceptable delays. I would avoid this carrier at all costs.
DANIEL
This is the worst courier I ever experienced. Do not transact to this courier if you do not like a headache. Poor communication. Even give them the instruction where to deliver my parcel.
John Kennedy F.
DAI Post is 100% a scam company and a money laundering front for illegal activity. They stole one parcel from me 2 months ago and are in the process of stealing a second parcel now. They cannot even describe where their "pick up" locations are. Avoid international deliveries facilitated by DHL (e.g. eBay from the US) as they use DAI for last-mile. DAI WILL screw you around, I guarantee it.
Luis R.
Lerry Barcoma from DAI post followed the parcel through customs and keep me informed about progress and was an useful experience to be through with Customs information.
Kat
Dai Post courier service is poor. Both at our previous address and our current one the couriers don’t even bother to ring the doorbell. On more than one occasion I was home all day and my parcel was dropped off at a location in another suburb. Judging by the reviews their poor service is normal,
Chloe
Incredibly unhelpful, and super slow to reply. When i was trying to get a parcel redirected, they took weeks to reply, and when they finally did, nothing was resolved. I’m not even able to get a refund on my package as it is now not considered ‘undelivered’. I’m incredibly disappointed as this package meant a lot to me, and cost me a fair amount to buy and mail. Never use this company.
Alyssa M.
Shocking business. I don't know how they haven't been shut down already. Reading the other reviews here is mind-blowing - it's hard to believe a company can still be functioning when their service is this appallingly terrible. I purchased hundreds of dollars' worth of vintage items on eBay. They were shipped from the USA to Sydney, and unfortunately eBay International automatically uses DAI as their courier - I had no say in that. I got an email at 9:30pm one night saying 3 parcels had been delivered and left "in a place out of view." They had not. I called and called, and eventually got sent photos of where they'd been left — they were fully in view, not hidden at all. I had to go out searching for them myself and, after 40 minutes, luckily found them. I was very lucky the homeowners weren't home at the time. The parcels had been sitting there for 3 days, because they arrived on a Friday and DAI is closed on weekends. I asked to escalate the case and was refused. Then, a week later, the final parcel I had coming went through the exact same thing - except this time it was forced through my tiny letter box. Hundreds of dollars' worth of goods. I've yet to see if it's ok. It is really poor for a delivery service. And as much as some of the customer service members are helpful the process of getting in touch takes long. Calls get disconnected, no-one answers... I will have to stop ordering from usa now because the stress of getting my parcels is too much. Avoid this courier at all costs.
