DAI PostReviews of daipost.com

I dealt with Jenny from the Customer Care team who was very professional. She explained to me the required process and guided me throughout. She also kept me updated with regards to the status of my parcel. She was extremely lovely to deal with. I am certain she is a valued member of the DAI Post team.

Package received in australia but held up at customs. Provided all information to DAIPost and advised package to be released with auspost tracking number. Month later, no tracking details, no package, never delivered. Just disappeared with no tracking information. After numerous follow ups (as no tracking information lodged with Auspost) it's floating around somewhere in customs but can't be found. Then finally advised package damaged and won't be delivered. No photos, no evidence, and they send me off to get a refund from seller. It is now 4 months on... good luck with that. Terrible service, terrible communication. Would have preferred package delivered as would have had photographic evidence.

Had an order from eBay arriving from US split into 2 parcels to be delivered to a Parcel Collect number at my local post office. The first one arrived just fine, but the one being handled by DAI Post couldn't be delivered. The guy on the phone told me that Australia Post won't accept it but I know that's a lie because as I said the first parcel was received just fine. This is entirely to do with DAI Post's policies, and they're trying to blame it on Australia Post. Unacceptable.

If you ever see your parcel being handed to DAI Post, do yourself a favor, light some candles and start emotionally preparing for a journey. I bought unique and fairly expensive car part from the US through eBay. The parcel travelled perfectly fine internationally via FedEx and DHL… and then unfortunately the final leg landed in the hands of DAI Post. This is where the adventure began. 16 Feb 2026 Parcel shipped from the US. Everything moving smoothly. 4 Mar 2026 – 4:40 PM Tracking suddenly updates to: “Delivered in a safe place.” Interesting… because my security cameras show absolutely no delivery vehicle entering my cul-de-sac between 4:30–5:00 PM. Not even someone walking down the street. So according to the tracking, the parcel was delivered. According to reality… not even close. I submitted an enquiry through the DAI Post website. Response: absolutely nothing. 5 Mar – Phone Call #1 I call and speak with Fretzie. Fretzie tells me she’ll contact the driver and review the delivery footage to see where the parcel was left. Sounds promising. About 10 minutes after the call I get an email thanking me for my time. Great. I reply explaining again: • No courier entered my street • Cameras confirm no delivery • Tracking still shows delivered Then I wait. No reply. 5 Mar – ~3:00 PM – Phone Call #2 I call again and speak with another lady whose name I unfortunately couldn’t understand. After verifying my details she tells me there’s an update. Apparently the parcel is still with the driver and wasn’t actually delivered. So now we have: Tracking: Delivered Reality: Still on the truck Even better, she tells me the parcel will return to the returns office, and I can either: • pick it up myself • or pay for another delivery attempt Let that sink in. They didn’t deliver it… but I might have to pay for them to try again. I had to end the call because I was looking after my daughter, but she assured me they would update me. They didn’t. 9 Mar – 11:00 AM – Phone Call #3 I call again and speak with Caroline. Caroline tells me the parcel will go back to the returns facility, and the tracking will update so I know when to collect it. I also asked why I’d be charged for another delivery attempt when no delivery was ever attempted. She explains that’s company policy. Fantastic policy. 10 Mar Tracking finally updates to: “Your parcel’s arrived at the returns facility. Awaiting further instructions.” Progress. So I send another enquiry asking: • where the depot is • when I can collect the parcel 12 Mar I receive an email from Jeanette Mangumpit saying the parcel is at the Padstow returns facility and I can collect it. Great. Except… no address. No pickup time. Just “Padstow”. 13 Mar I receive a generic no-reply email from DAI Post saying: “Busy day? Looks like we missed you.” No you didn’t. You never came. The email says the parcel is ready for pickup and includes a “Get Directions” link. I click it. It opens Padstow railway station. Apparently my parcel was waiting for me at the train station cause it didnt have an opal card -TODAY-16 Mar 2026 – 10:00 AM – Phone Call #4 At this point I just want the address. I call again and speak with Shaun. After 30 minutes on hold, Shaun finally gives me the depot address. So I take time off work and drive: 40 minutes there 40 minutes back To collect a parcel that was supposed to be door-to-door delivery. The grand finale When I finally receive the parcel… The box is absolutely destroyed. Crushed and beaten like it came from the demolition site. Thankfully the rare car parts inside survived. But the story doesn’t end there. At 12:55 PM the same day, after I had already driven there and collected the parcel myself, I finally receive an email from Jeanette Mangumpit saying: “Hope all is well. We are pleased to inform you that your parcel is now available for collection at Parcel Right – 15 Davies Rd, Padstow NSW.” Fantastic. So after two weeks of emails, phone calls, tracking investigations, and physically rescuing my own parcel, they finally managed to send the address… three hours after I had already picked it up. So to summarise my “delivery experience” with DAI Post I received: • A fake delivery scan • Zero delivery attempt • Emails disappearing into the void • Multiple phone calls with Fretzie, Caroline, Jeanette and Shaun • A pickup link that sends you to a train station • Taking time off work to drive across Sydney and rescue my own parcel • A destroyed box when I finally got it If you ever see DAI Post handling your shipment, light a candle and say a prayer. You might eventually get your parcel…

They are very safe and ensure good customer service. I would like to acknowledge the efforts of Jeanette. M in helping me track my parcel. I was not able to collect it in time, and she helped me collect it in under a week! Thank you so much Jeanette. Keep up the good work! Although, one thing that Daipost can improve on are their message alerts, if customers could get an alert via messages on their phone number (just like Auspost) instead of logging in through the tracking number that would be great!

Had a parcel dropped off in town. I contacted transport company and they quickly found where it had been left even photos of the shop Very good customer service

Great service fixing a delivery address gone wrong (not their fault). Fast response, and followed up until package was delviered to the correct delivery address

Jeanette was friendly courteous & very helpful. All my queries were answered and the process was efficient & easy to follow. Highly recommended !