Poor
Based on 692 reviews
DAI Post2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
692 approved reviews, newest moderated first
Gaurav
I quite regularly buy stuff online and this shipment was held via custom asking for more information. ERICA DAPAR from DIA quickly got in touch with me and resolved it very professionally and in a speedy manner. I Really appreciate your help with this parcel DIA. Keep us good work.
Naz
The downside of the delivery service is that it is outsourced too many time... There was language barrier with the courier personnel resulting in the delivery failure too. Customer Service was helpful in trying to get our parcel delivered. Fretzie Aton helped us when our parcel failed to be delivered multiple time. Her response to our email was prompt. And she helped us to communicate with the delivery team until our parcel was successfully delivered.
Francis Myko Hakim C.
Bad service.. No notifications as to when delivery will be made. tracking the parcel is also a hassle as they will not update if its out for delivery and guess what, my parcel was delivered to a wrong address..
Bee
I had an item I bough online, set for delivery… delivery never happened. I was told ((even though I work from home and am home at all times during the day) and specifically the day of “attempted delivery”) that they “couldn’t” deliver it because noone was home. So sick of these companies.
Rachel
Quick and great customer service.
Mike L.
Unfortunately, Ebay Global use DHL to ship parcels to Australia, once parcel arrives in Adelaide SA they use a sub contractor (DAI) to deliver parcels. Again unfortunately DAI like to deliver not between business but after hours when businesses are closed. First parcel lost, second parcel undeliverable at 8.30pm,(checked our cameras did not attend) advised we are open 9-5 work days, ok they will try again and again they tried at 6.30pm, unbelievable. Arranged for me to collect on saturday 9.30am went to warehouse CLOSED. arrange again for Tuesday and lucky for me they are open. But had to wait 3/4 of an hour for him to find. On a positive note I contacted Customer Service and spoke to Scott Tomkins Jala many times and he was very very helpful and again unfortunately it was not his fault that the warehouse and delivery staff just dont care!!!
Ryan P.
Why they sent my package 15mins away 30min round trip? Order from DHL USA to Aus there's an aus post 2mins from me or surely they must have a closer hub. Or perhaps they could do the right job and deliver it to the address which I believe they did not even attempt to do.
Ian
Parcel finally arrived from USA in a timely manner but delivery was to wrong address ,Erika was on the case to sort it out when the person who received my package delivered it to me , very grateful .
