Reply from DaisySilk.comSep 14, 2025
We would like to clarify the situation to avoid any misunderstanding. Our company has always been transparent with our customers: we operate warehouses in the United States, China, the United Kingdom, and Australia, and shipments are arranged based on both order details and warehouse availability.
You have placed two custom orders with us. The first order was completed to your satisfaction. For the second order, you expressed dissatisfaction with the product. We immediately communicated with you and offered two solutions: a refund upon return or a remake of the product. However, you declined to return the product, stating that you would only be able to do so two months later, while insisting that we first ship a replacement.
As clearly stated in our return policy, if a customer requests an exchange or a refund, the item must be returned to our U.S. warehouse. Once we receive the returned product and confirm that it is in good condition and suitable for resale, we process refunds within 1–5 business days.
We are a responsible company, committed to providing high-quality products and services. Nevertheless, demanding a remake and shipment without returning the original product falls outside the scope of our policy and industry norms.
If you are not satisfied with the product, you are welcome to return it, and we will immediately arrange your refund upon receipt. What we cannot accept, however, are malicious negative reviews or attempts to pressure us through intimidation.
We respect every customer and will continue to act responsibly and transparently. We kindly ask that our brand not be misrepresented or unfairly discredited.